Kyra Romen
San Pablo
Summary
Accomplished Department Supervisor at Home Depot, adept in team building and customer service management. Excelled in enhancing sales through exceptional service and employee training, significantly improving store operations. Skilled in inventory monitoring and loss prevention strategies, fostering a safe and efficient workplace. Proven track record of developing strong customer and vendor relationships, driving business growth.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Department Supervisor With Keys
Home Depot
12.2024 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Department Supervisor
Home Depot
01.2022 - 12.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Retail Sales Associate
Home Depot
08.2020 - 01.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Arts - Math And Science
Contra Costa College
San Pablo, CA05-2020
Associate of Arts - Liberal Arts And Sciences
Contra Costa College
San Pablo, CA07-2019
Skills
- Employee relations
- Scheduling expertise
- Policy enforcement
- Opening and closing coordination
- Daily reporting
- Workplace safety
- Team building
- Staff training
- Loss prevention strategies
- Inventory monitoring
- Cash handling accuracy
- Customer service management
- Team training and development
- Safety enforcement
Languages
tagalog
Full Professional
Timeline
Department Supervisor With Keys
Home Depot
12.2024 - Current
Department Supervisor
Home Depot
01.2022 - 12.2024
Retail Sales Associate
Home Depot
08.2020 - 01.2022
Associate of Arts - Math And Science
Contra Costa College
Associate of Arts - Liberal Arts And Sciences
Contra Costa College
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