Kyra Moodie

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions resulting in achieved positive client outcomes .
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with family members, medical professionals and institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Utilized trauma-informed approach to promote healing and empowerment for clients.

• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with clients through exceptional interpersonal skills, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Supported planning and coordination of Residential programs and associated activities.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Provided safe environments for clients, addressing potential hazards and maintaining cleanliness in living spaces.
• Assisted clients with personal hygiene tasks, promoting dignity and wellbeing.
• Enhanced client comfort with compassionate and attentive support during daily activities.
• Developed strong rapport with clients, fostering trust and open communication while providing respite care services.

• 8.25 GPA (12 Point System)
• Minor in Criminology

Completed Relevant Coursework:

• PS101 - Introduction to Psychology I
• PS102 - Introduction to Psychology II
• PS280 - Abnormal Psychology
• SK111 - Introduction to Social Welfare
• HS302 - Issues in Mental Health
• HR219/HS219 - Critical Disabilities Studies

Capstone Project, 2022:

• The Grove Youth Wellness Hubs: Creating an educational program to inform youth about financial literacy

Completed Relevant Coursework:

• An Introduction to Trauma-Informed Practice, 2021
• Working with Youth and Families, 2021
• Capstone Project - Addictions & Mental Health, 2022