Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kyra Bishop

Edmonton,AB

Summary

Eager young professional with a proven track record at previous positions, excelling in customer service and time management. Leveraged office administration skills to enhance operational efficiency and fostered a positive atmosphere. Experienced in customer satisfaction, meeting time lines, and consistently achieving goals with a positive attitude and strategic approach. Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft office. Committed to being my best every day and doing my job to the best of my ability.

Overview

3
3
years of professional experience

Work History

Office Assistant and Grounds Keeper

Parkland Pioneer Museum and Town of Stony Plain
07.2024 - 11.2024

Office

  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Yard Maintenance

· Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.

· Reduced equipment downtime via regular maintenance checks and timely repairs as needed.

· Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

· Improved property aesthetics, performed seasonal planting, and mulching.· Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.

· Cultivated a positive work environment through effective communication with team members and supervisors.

· Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.

· Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.

· Played key role in preparing grounds for seasonal changes.

· Applied fertilizers and pesticides to outdoor areas according to safety standards.


Receptionist

Hinton Employment & Learning
07.2023 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Barista

Starbucks
11.2021 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.

Education

Certificate -

Bredin Center
Spruce Grove, AB
07.2023

High School Diploma -

Harry Collinge High School
Hinton, AB
06.2022

Skills

  • Customer Service
  • Positive Attitude
  • Dedicated Team Player
  • Time Management
  • Office Administration
  • Canva Social Media
  • Pamphlet Development
  • Excel spreadsheets

Languages

English
Full Professional

Timeline

Office Assistant and Grounds Keeper

Parkland Pioneer Museum and Town of Stony Plain
07.2024 - 11.2024

Receptionist

Hinton Employment & Learning
07.2023 - 11.2023

Barista

Starbucks
11.2021 - 01.2023

Certificate -

Bredin Center

High School Diploma -

Harry Collinge High School
Kyra Bishop