Kyra Babcock
Chatham,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Sales Associate
Carter's OshKosh
07.2023 - Current
- Maintain accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provide personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepare merchandise for sales floor by pricing or tagging.
- Manage returns, exchanges and refunds in accordance with store policy.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
Dog Daycare Attendant/Personal Trainer
Doggo Den Training
01.2021 - 01.2022
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Increased repeat business through friendly and professional communication with clients about their pets progress and behavior.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
Technical Support Representative
TekSavvy Solutions
11.2017 - 08.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Certificate - Personal Support Worker
St. Clair College of Applied Arts And Technology
Chatham, ON04.2024
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ON06.2017
Skills
- Exceptional Customer Service
- Problem-Solving Skills
- Verbal/Written Communication
- Time Management
- Flexible Schedule
- Conflict Resolution
- Policy and Procedure Adherence
Timeline
Sales Associate
Carter's OshKosh
07.2023 - Current
Dog Daycare Attendant/Personal Trainer
Doggo Den Training
01.2021 - 01.2022
Technical Support Representative
TekSavvy Solutions
11.2017 - 08.2021
Certificate - Personal Support Worker
St. Clair College of Applied Arts And Technology
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
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