Kyra Aubrey
Guelph,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Universal Banker
Bank Of Nova Scotia
05.2018 - 01.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computer programs.
- Opened checking, savings, and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Registered Condominium Manager
MF Property Management
05.2013 - 04.2018
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Managed property financial records by collecting rent from tenants and owners and reconciling monthly accounts payable and receivable.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
- Communicated effectively with owners, residents, and on-site associates.
- Prepared yearly budget for numerous condominiums.
- Communicated with Board of Directors.
- Lead Board Meetings and Annual General Meetings.
Customer Service Supervisor
Bank Of Nova Scotia
05.2009 - 04.2013
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Works Independently
- Communication
- Time Management
- Organziation
Timeline
Universal Banker
Bank Of Nova Scotia
05.2018 - 01.2021
Registered Condominium Manager
MF Property Management
05.2013 - 04.2018
Customer Service Supervisor
Bank Of Nova Scotia
05.2009 - 04.2013
Business Management
Conestoga College Institute of Technology And Advanced Learning
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