KYOKO SPENCE
New Dominion
Summary
Seeking a permanent position to apply my education, administrative and secretarial skills with extensive sales experience, together with my strong interpersonal and customer service skills
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Transportation ,Infrastructure and Energy
05.2013 - Current
- Company Overview: Customer Service Skills
- Driver's license renewal
- Motor vehicle registration renewal
- Out of province Driver's license and motor vehicle registration exchange
- Driver's record abstract
- I did supported parts of management job at Royalty crossing when they opened.
- Property tax
- Business name registration of PEI provincial
- Respond to customer inquiries
- Cash handling,
- Support OHPA program
- Support Health cards
Co-owner
JK-Ltd.
02.2005 - 07.2012
- Company Overview: English language school and outsource company
- Responsible for customer relations and generating sales contracts
- Handling client relationship management
- Organizing and maintaining company account records
- English language school and outsource company
- I consistently managed 5-6 employees schedule.
- Responsible for all negotiations,incl those with contracting companies and individuals client.
- VISA support services with the consulate to assist customers with their study abroad.
- Additionally,support for sending students from Japan to PEI through collaboration with the PEI school board.
Sales Assistant
Kansai Electric Power Co. Inc.
02.2009 - 03.2012
- Company Overview: An electric utility with its operational area of the Kansai Region, Japan (https://www.kepco.co.jp/)
- Dealt with customer enquiries and scheduled servicing appointments
- Collated and maintained budget spreadsheets for the entire region and prepared relevant reports
- Responsible for the distribution of direct mail marketing and processing business requests
- Delivered excellent customer service
- An electric utility with its operational area of the Kansai Region, Japan (https://www.kepco.co.jp/)
Sales Administrator (FMI Co. Ltd.)
Staff Service
10.2003 - 07.2004
- Company Overview: Employment agency
- Business contact addressing queries and providing cost/import estimates for retailers
- Managed stock control and procurement of supplies
- Scheduled product delivery and customer appointments
- Arranged travel arrangements for sales representatives
- Employment agency
Sales Administrator
Richemont Japan Ltd.
02.2003 - 08.2003
- Company Overview: (https://www.richemont.com/)
- Acted as business contact addressing queries and providing cost estimates for clients which included Sony, Sharp, and Panasonic
- Managed stock control, procurement of supplies and daily cash reconciliation
- Scheduled product delivery and customer appointments
- Made travel arrangements for sales executives
- (https://www.richemont.com/)
Executive Secretary
Shin Nihon Co. Ltd.
01.1997 - 09.1999
- Provided administrative support by handling telephone calls, incoming mail and daily management
- Organized internal/external meetings and complex travel arrangements
- Assisted with client management, prepared and maintained company contracts
- Performed cashier duties balancing daily business payment transactions, issuing and paying invoices and maintaining budget spreadsheets
Accounting bookkeeping assistant (Mannensha Co. Ltd)
Pasona
11.1994 - 08.1996
- Company Overview: Employment agency
- Performed general administrative duties and accounting data entry
- Maintained filing system
- Employment agency
Sales Administrator/ Secretary
NEC Home Electronics Co. Ltd.
03.1990 - 06.1994
- Acted as business contact addressing queries and providing cost estimates for clients
- Managed store stock control, procurement of supplies and daily cash reconciliation
- Scheduled product delivery and customer appointments
- Coordinated travel arrangements for sales executives
Secretary and Dental Assistant
Hattori Dental Clinic
04.1990 - 02.1991
- Assisted dentists with multiple phases of dentistry
- Performed clinic receptionist duties; scheduling appointments, greeting patients
- Preparing patient statements and processing payment transactions
- Maintained client records
Education
Certificate - Professional Office Administration
University of Prince Edward Island
12.2024
Certificate - New Managers Certificate
University of Prince Edward Island
02.2024
Certificate - Executive Administration
University of Prince Edward Island
06.2021
Business Writing Skill -
11.2020
Excel Intermediate course -
11.2020
Australian College of English
01.2000
Australian Catholic University
01.2000
Osaka Medical Secretary College
01.1990
Skills
- SWAT
- Driver Vehicle System
- Record Management System
- Excel
- Word
- PowerPoint
- Photoshop
- Dreamweaver
- Homepage builder
- Groupwise
- Peoplesoft
- Windows
- Macintosh
- Dedicated
- Responsible
- Punctual
- Self-motivated
- Public interaction
- Teamwork
- Independent work
- Eager to learn
Languages
English
Professional Working
Timeline
Customer Service Representative
Transportation ,Infrastructure and Energy
05.2013 - Current
Sales Assistant
Kansai Electric Power Co. Inc.
02.2009 - 03.2012
Co-owner
JK-Ltd.
02.2005 - 07.2012
Sales Administrator (FMI Co. Ltd.)
Staff Service
10.2003 - 07.2004
Sales Administrator
Richemont Japan Ltd.
02.2003 - 08.2003
Executive Secretary
Shin Nihon Co. Ltd.
01.1997 - 09.1999
Accounting bookkeeping assistant (Mannensha Co. Ltd)
Pasona
11.1994 - 08.1996
Secretary and Dental Assistant
Hattori Dental Clinic
04.1990 - 02.1991
Sales Administrator/ Secretary
NEC Home Electronics Co. Ltd.
03.1990 - 06.1994
Certificate - New Managers Certificate
University of Prince Edward Island
Certificate - Executive Administration
University of Prince Edward Island
Business Writing Skill -
Excel Intermediate course -
Australian College of English
Australian Catholic University
Osaka Medical Secretary College
Certificate - Professional Office Administration
University of Prince Edward Island
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