Kyodel Killan Kapitan
Brampton,Canada
Summary
Highly adaptable and dedicated professional with a diverse background across multiple industries. Skilled in critical thinking and fostering positive relationships. Recognized for exceptional teamwork and problem-solving abilities. Seeking a customer service or administrative role to leverage my strengths and contribute to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
ZARA
Mumbai, IN
08.2022 - 04.2023
- Interacted with customers to offer product recommendations and information
- Accurately processed transactions, with a focus on cash management and inventory maintenance.
- Assisted in the setup of promotional displays while also ensuring store cleanliness.
Cashier/Receptionist
Pizzeria
Mumbai, IN
05.2022 - 07.2022
- Consistently provided warm and professional greetings to customers, displaying an attentive and courteous attitude while actively listening to their inquiries.
- Assisted in placing orders, offered prompt information on related services, and guided customers through processes for a seamless experience.
- Delivered effective solutions to customer concerns using multiple communication platforms (phone, email, social media), highlighting exceptional problem-solving skills.
Customer Service Sales Representative
H&M
Mumbai, IN
01.2022 - 03.2022
- Implemented effective sales techniques resulting in a significant increase of 20-30% in sales
- Demonstrated efficiency and attentiveness in handling customer inquiries, ensuring prompt resolution
- Enhanced the overall shopping experience by strategically organizing merchandise to promote product visibility, cleanliness maintenance, and seamless customer accessibility.
Education
Bachelor of Science in Human Development -
Nirmala Niketan College of Home Science
Mumbai, India01.2019
Higher Secondary Certificate -
Maharashtra Board
Mumbai, India01.2015
Secondary School Certificate -
Maharashtra Board
Mumbai, India01.2013
Cybersecurity -
Sault College Brampton Campus
Brampton, OntarioSkills
- Team Collaboration
- Customer Service Excellence
- Sales Techniques
- Time Management
- Problem-Solving
- Communication Skills
- Adaptability and Flexibility
Certification
- Certified Ethical Hacker (CEH), EC Council, 2024
- Offensive Security Certified Professional (OSCP), Offensive Security, 2023
- Cisco Certified Network Associate (CCNA), RST Forum, 2022
- Certified Network Security Specialist (CNSS), ICSI, 2021
Availability
Afternoon and evening, Anytime
Timeline
Retail Sales Associate
ZARA
08.2022 - 04.2023
Cashier/Receptionist
Pizzeria
05.2022 - 07.2022
Customer Service Sales Representative
H&M
01.2022 - 03.2022
Bachelor of Science in Human Development -
Nirmala Niketan College of Home Science
Higher Secondary Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
Cybersecurity -
Sault College Brampton Campus
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