Kyne Danielle Saliente
Calgary,Alberta
Summary
Organized and dedicated Individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GUEST SERVICES AGENT
Holiday Inn & suites Calgary South Conference Centre
05.2022 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed group bookings to ensure seamless organization of events and accommodations.
Administrative Assistant Intern
CUPS Calgary Society
05.2024 - 06.2024
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
Cashier
A&W
11.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Edo Japan
08.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
SERVER
Kinjo sushi & grill
09.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Tim Hortons
03.2015 - 02.2016
- Cashier, Customer Service, Barista
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Administrative Information Management - Business
Southern Alberta Institute of Technology
Calgary, AB11.2024
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Complaint Handling
- Guest Services
- Administrative Skills
- Data entry proficiency
- Invoice Processing
- Proficient in Microsoft Office (Word, Excel, Sharepoint, PowerPoint, Outlook, Access)
Certification
- Microsoft Office Specialist - Word, Access, PoewrPoint
- FOIP
- Brain Story
Activities
- Volunteered in Food Bank
- Volunteered in ISC Youth Volunteer Program
References
upon Request
Timeline
Administrative Assistant Intern
CUPS Calgary Society
05.2024 - 06.2024
GUEST SERVICES AGENT
Holiday Inn & suites Calgary South Conference Centre
05.2022 - Current
Cashier
A&W
11.2018 - 01.2020
SERVER
Kinjo sushi & grill
09.2017 - 01.2018
Cashier
Edo Japan
08.2016 - 06.2018
Cashier
Tim Hortons
03.2015 - 02.2016
Administrative Information Management - Business
Southern Alberta Institute of Technology
- Microsoft Office Specialist - Word, Access, PoewrPoint
- FOIP
- Brain Story
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