Kyndra Chovan
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience in hospitality and office management at Courtyard Marriott and Health-Ade. Expert in order accuracy and conflict resolution, consistently delivering exceptional customer service. Proven ability to streamline operations and enhance client satisfaction through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Bistro Server
Courtyard Marriott
LOS ANGELES
02.2022 - Current
- Took accurate food and beverages orders from customers.
- Accurately recorded orders into the POS system and processed payments quickly and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
- Maintained knowledge of all menu items, garnishes, ingredients and preparation methods.
- Responded promptly to customer complaints in an appropriate manner.
- Served food and beverages to patrons and confirmed complete orders.
- Checked-in with customers throughout their dining experience to ensure satisfaction with food and service provided.
OFFICE MANAGER
Health-Ade
TORRANCE
08.2019 - Current
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Assisted in developing budgets for departmental expenses.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
SERVER
THE SERVING SPOON
INGLEWOOD
03.2017 - 08.2019
- Assist guests with making menu selections in an informative and helpful manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
JUNIPERO SERRA HS
GARDENA06-2006
Skills
- Point of sale operation
- Order accuracy
- Food safety standards
- Menu knowledge
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Payment processing
- Order taking
- Food safety awareness
- Problem-solving
- Hospitality service expertise
- Transactions and cash handling
- Food presentation
Timeline
Bistro Server
Courtyard Marriott
02.2022 - Current
OFFICE MANAGER
Health-Ade
08.2019 - Current
SERVER
THE SERVING SPOON
03.2017 - 08.2019
High School Diploma -
JUNIPERO SERRA HS
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