Kyndall Kessler
Wildomar
Summary
Dynamic Regional Mananger with a proven track record in strategic planning and staff development. Enhanced team performance through effective coaching and implemented cost-saving measures, driving operational efficiency across 37 locations. Skilled in recruiting and fostering a positive work culture, promoting continuous improvement and employee engagement.
Overview
14
14
years of professional experience
Work History
Regional Manager
Pacific Dental Services
03.2016 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased employee satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 37 locations.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Back Office Manager
Pacific Dental Services
02.2011 - 03.2016
- Optimized resource allocation by regularly evaluating staffing needs, adjusting schedules, and reallocating tasks as needed.
- Managed complex budgeting processes with attention to detail, ensuring proper allocation of resources across departments while maintaining financial stability.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Improved communication between departments through the implementation of effective collaboration tools and regular interdepartmental meetings.
- Increased operational efficiency by streamlining back office processes
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Implemented cost-saving measures to reduce overhead expenses while maintaining service quality and efficiency standards.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Organized office operations, leading daily activities and controlling correspondence.
- Maintained inventory for back-office supplies, computers and work-stations.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
Education
General Education -
Palomar College
San Marcos, CA06-2010
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Performance management
- Leadership skills
- Leadership development
- Decision-making
- Recruiting and hiring
- Training and coaching
- Multi-unit management
Timeline
Regional Manager
Pacific Dental Services
03.2016 - Current
Back Office Manager
Pacific Dental Services
02.2011 - 03.2016
General Education -
Palomar College
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