Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kym Thomas

Barrie,ON

Summary

Dynamic Client Services Manager with a proven track record at Closing the Gap Healthcare, excelling in client-centered solutions and innovative service delivery models. Skilled in project implementation and team leadership. My goal is to foster team, funder, and client collaboration to enhance client outcomes through effective communication and strategic problem-solving. Passionate about equitable healthcare and operations for quality initiatives that align with organizational and ministry standards.

Overview

21
21
years of professional experience

Work History

Client Services Manager, Paediatric OT

Closing the Gap Healthcare
02.2012 - Current
  • Client Services Manager, Project Lead 2022-2025
  • Client Services Supervisor, Project Lead 2019-2022
  • Professional Practice Lead, Sr Occupational Therapist 2012-2019
  • Over 27 years of clinical OT experience
  • Foster client relationships by responding to inquiries from clients and funders while identifying and assessing clients' needs, resolving problems with a solution focused approach.
  • Collaborate with cross-functional teams to ensure timely development and delivery of new Tiered SBRS Models of Service, modernization of funder SLP service pathways, creation and implementation of CDA and OTA/PTA program delivery models, and identification of innovative growth opportunities.
  • Hire and onboarding new staff, creation of mentoring and retention strategies, development of OTA/PTA program, and oversight of all staff performance monitoring.
  • All aspects of team performance, budget management, and financial operations.
  • Oversee all aspects of quality initiatives to ensure alignment with organizational, funder/ministry requirements, and alignment with professional college standards.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
  • Advanced assessment and intervention programming in all ares of sensory integration, fine/visual motor, feeding, safety equipment, transfer training, equipment prescription, feeding, and all personal self-care needs for School Based Rehabilitation Services and Community Based Rehabilitation Services.

Clinical Occupational Therapist

ParaMed Home Health Care
07.2010 - 02.2012
  • Home safety and mobility equipment equipment for adults and youth with functional challenges in the areas of self-care, productivity, and leisure.
  • Developed advanced therapeutic activities tailored to patients unique interests, increasing engagement and fostering a positive experience during sessions with people experiencing orthopedic, neurological, psychological conditions as well as development delays.
  • Implemented many standardized and non standardized assessments for improved goal attainment and therapeutic outcomes.

Occupational Therapist, High Intensity Team

Providence Care Hospital - Providence Care
09.2004 - 05.2010
  • Provided Occupational Therapy on this Community High Intensity Team (CHITT-ACT) for required interventions and treatments to improve patient abilities to increase performance in functional daily occupations thorough life skill coaching, maintaining daily activities/routines, managing symptoms, and maintaining medication regime.
  • Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
  • Participated in continuing education opportunities to stay current with industry trends and best practices in mental health.

Paediatric Occupational Therapist

Quinte Health Care Services
07.2004 - 05.2010
  • School-Based Rehabilitation Services and home community services
  • Utilized standardized assessments to evaluate client progress, informing adjustments to treatment plans accordingly for optimal outcomes.
  • Advanced skills with assessment and development of sensory processing and interoception challenges, fine motor, visual motor, self-care programming through engaging in play-based activities and caregiver coaching
  • Caseload management for over 125 children on caseload
  • Development and implementation of service pathways, groups, new models of service
  • Educator and school board staff training workshops for sensory, fine/visual motor, and self-care programming


Education

Bachelor of Science - Occupational Therapy

Mcmaster University
Hamilton
11-1997

BBA - Business Management- 1 Year Undergrad Completed

Ryerson Polytechnic University
09-1994

Associate of Arts - Psychology

York University
01-1994

Skills

  • Client & Family Centered
  • Solution Focused
  • Equitable & Inclusive
  • Supportive & Productive Team Role Model
  • Innovative & Passionate about Health Care Delivery
  • Excellent Project Developer/Implementor
  • People Manager & Funder Liaison

Accomplishments

2010-2025 Course/Workshops:


ABA & Behavioural Management Approaches

Zones of Regulation (Social Thinking)

Interoception and Sensory Processing

Solution Focused Coaching

Crisis Management & Suicide Prevention

Tensions & Transformations

Inclusion & Diversity

Business Leadership Skills (LDI, Stuter)

Fine & Visual Motor Skills Development

Wheelchair Prescription/ADP Authorization


Languages

English
Native or Bilingual

Timeline

Client Services Manager, Paediatric OT

Closing the Gap Healthcare
02.2012 - Current

Clinical Occupational Therapist

ParaMed Home Health Care
07.2010 - 02.2012

Occupational Therapist, High Intensity Team

Providence Care Hospital - Providence Care
09.2004 - 05.2010

Paediatric Occupational Therapist

Quinte Health Care Services
07.2004 - 05.2010

Bachelor of Science - Occupational Therapy

Mcmaster University

BBA - Business Management- 1 Year Undergrad Completed

Ryerson Polytechnic University

Associate of Arts - Psychology

York University

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Kym Thomas