Kym Grozell
Calgary,CA
Summary
Dynamic leader with a proven track record at Calgary Drop In Centre, enhancing team productivity and employee retention through innovative training and development programs. Expert in Learning Management Systems and adept at fostering a culture of continual learning. Achieved significant improvements in staff performance and satisfaction by implementing targeted training initiatives and promoting a supportive work environment. Top-notch Senior Advisor of Learning & Deveolopment with extensive experience designing and delivering interactive training sessions. Skilled in identifying training needs and creating engaging training materials. Team-oriented and committed to promoting continuous learning and professional development.
Overview
21
21
years of professional experience
4
4
Certification
Work History
Supervisor of Shelter
Calgary Drop In Centre
10.2003 - 07.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Senior Advisor, Learning & Development
Calgary Drop In Centre
07.2017 - 09.2024
- Increased employee retention by fostering a culture of continuous learning and development.
- Facilitated ongoing learning and development opportunities for staff through targeted training programs.
- Championed continuous improvement within the team, fostering a culture of learning and development that led to increased performance and employee satisfaction.
- Coordinated company-wide learning and development programs, including leadership development initiatives for high-potential employees.
- Facilitated training sessions for staff members, fostering a culture of continuous learning and development within the organization.
- Provided ongoing coaching and support to management teams in their efforts to develop strong workplace cultures centered around learning and development opportunities.
- Mentored junior team members to improve their skills, promoting a culture of continuous learning and development within the department.
- Designed customized training and spearheaded learning and development initiatives that up-skilled employees across various functions within the company.
- Identified and implemented competency models and recommended and delivered integrated learning and development tools and programs.
- Developed training materials for new team members, facilitating a smooth onboarding process while promoting a culture of continuous learning and development.
Education
High School Diploma -
Monsignor McCoy High School
Medicine Hat, AB06.1989
Skills
- Continual learning and development
- Training Materials Development
- Onboarding, Training, and Development
- Team development and supervision
- Great understanding of numerous Learning Management Systems
- Hands-on learning experiences
- Planning and Coordinating
Languages
English
Full Professional
Certification
- Red Cross First Aid Instructor Training - 2015 - Current
- Non-violent Crisis Intervention, Crisis Prevention Institute - 2017- Current
- The Working Mind, Mental Health Commission of Canada - 2022 - Current
- Mental Health First Aid, Mental Health Commission of Canada - 2024 - Current
Timeline
Senior Advisor, Learning & Development
Calgary Drop In Centre
07.2017 - 09.2024
Supervisor of Shelter
Calgary Drop In Centre
10.2003 - 07.2017
- Red Cross First Aid Instructor Training - 2015 - Current
- Non-violent Crisis Intervention, Crisis Prevention Institute - 2017- Current
- The Working Mind, Mental Health Commission of Canada - 2022 - Current
- Mental Health First Aid, Mental Health Commission of Canada - 2024 - Current
High School Diploma -
Monsignor McCoy High School