Kyllyn Ann Reyes
Calgary,AB
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations at Evolve Strength Seton. Excelled in problem-solving and customer service, significantly improving office organization and workflow efficiency. Skilled in basic accounting and adept at leading teams to exceed sales targets through innovative solutions.
Professional administrator ready to excel in front-facing role. Background includes managing busy reception areas and ensuring smooth daily operations. Known for fostering collaborative team environment and adapting to changing needs. Skilled in customer service, scheduling, and multitasking.
Overview
6
6
years of professional experience
Work History
Front Desk Administrator
Evolve Strength Seton
03.2023 - Current
- Greeted gym members and practitioners clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for gym members and practitioners clients.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Medical Office Assistant
Pristine Health Clinic
01.2022 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Food Service Team Lead
Booster Juice 130th Ave SE
05.2019 - 01.2022
- Implemented innovative menu items, driving increased sales and customer satisfaction.
- Reduced wait times by implementing efficient order processing systems and staff scheduling practices.
- Maintained compliance with all local health department regulations through regular inspections and updates on best practices.
- Oversaw inventory management to maintain optimal stock levels and reduce costs.
- Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
Education
Diploma - Health Administration
ABM College
Calgary, AB05-2022
High School Diploma -
Bishop O'Byrne Senior High School
Calgary, AB06-2018
Skills
- Problem-solving skills
- Customer service focus
- Hospitality services
- Basic accounting
- Scheduling
- Troubleshooting and diagnosis
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
French
Limited Working
Timeline
Front Desk Administrator
Evolve Strength Seton
03.2023 - Current
Medical Office Assistant
Pristine Health Clinic
01.2022 - 04.2022
Food Service Team Lead
Booster Juice 130th Ave SE
05.2019 - 01.2022
Diploma - Health Administration
ABM College
High School Diploma -
Bishop O'Byrne Senior High School
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