KYLLE A. SILAGAN
Vancouver,BC
Summary
Dedicated and experienced customer service professional with a proven track record of providing exceptional support to customers. Skilled in building strong relationships and delivering personalized solutions to meet individual needs. Adept at resolving issues promptly and efficiently, ensuring customer satisfaction and loyalty. Committed to delivering top-notch service and contributing to the success of the organization.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
H&M
05.2018 - 08.2019
- Collaborated with the team to surpass monthly sales targets
- Implemented lightspeed Retail for point-of-sales transactions, increasing transaction speed by66%
- Achieved customer satisfaction by providing in-depth product knowledge and personalized recommendations
Sales Associate
Miniso
09.2019 - 10.2020
- Stock, replenish, and organize inventory with accuracy and efficiency
- Provide outstanding customer service, receiving96% in customer service feedback surveys
Shift Manager
McDonald's Restaurant
06.2021 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Business Administration
University of British Columbia
Vancouver01.2025
Sir Winston Churchill Secondary School
Vancouver, BC06.2022
Skills
- Fluent in English, able to read, write, and speak in both languages
- Sociable and enjoy working with others
- Team work
- Problem solving
- Cash handling
- Time management
- Multi tasking
Languages
English
Native or Bilingual
Timeline
Shift Manager
McDonald's Restaurant
06.2021 - 01.2025
Sales Associate
Miniso
09.2019 - 10.2020
Retail Sales Associate
H&M
05.2018 - 08.2019
Bachelor of Science - Business Administration
University of British Columbia
Sir Winston Churchill Secondary School
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