Kylie Vang
Fresno
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Counter Helper
Panda Express
Fresno, CA
09.2024 - Current
- Prepared food items according to health and safety regulations.
- Operated cash register and handled transactions efficiently.
- Maintained cleanliness of workstations and dining areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on customer service protocols and food preparation standards.
- Addressed customer inquiries and resolved issues promptly for improved satisfaction.
- Supported management''s efforts to reduce waste by closely monitoring product usage patterns and adjusting ordering practices accordingly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
The Crawfish Guy
Fresno, CA
11.2022 - 09.2024
- Provided exceptional customer service, enhancing dining experience and fostering repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Tea Barista
Teazer World Tea Market
Fresno, CA
10.2021 - 02.2022
- Prepared and served a variety of specialty teas, ensuring quality and freshness.
- Educated customers on tea types, brewing techniques, and health benefits.
- Developed seasonal beverage offerings based on customer preferences and market trends.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree - Radiology Technician
Fresno City College
Fresno, CAHigh School Diploma -
Sanger High School
Sanger, CA06-2021
Skills
- Workplace safety
- Cash handling expertise
- Food safety compliance
- Point of sale systems
- Problem-solving skills
- Time management
- Listening skills
- Store cleaning
- Customer engagement
- Multitasking and organization
Timeline
Counter Helper
Panda Express
09.2024 - Current
Server
The Crawfish Guy
11.2022 - 09.2024
Tea Barista
Teazer World Tea Market
10.2021 - 02.2022
No Degree - Radiology Technician
Fresno City College
High School Diploma -
Sanger High School