Kylie Savara
Lively,ON
Summary
Dynamic professional with a proven track record at Canada Revenue Agency, adept in complaint handling and demonstrating exceptional teamwork. Excelled in streamlining tax filing processes and enhancing service quality, significantly improving client satisfaction. Skilled in problem-solving and time management, consistently delivering results beyond expectations.
Overview
4
4
years of professional experience
Work History
Service Clerk (SP02, SP04)
Canada Revenue Agency
02.2023 - Current
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed departments .
- Delivered exceptional service with strong interpersonal skills.
- Collaborated with team members to ensure consistent quality of service across all client accounts.
- Streamlined tax filing processes for improved efficiency, ensuring all deadlines were met without errors.
Customer Service Cashier
Canadian Tire
07.2020 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted demonstrations of various housewares products to showcase features and benefits, leading to increased sales conversions.
Education
Associate's Degree - Business
Georgian College
Barrie, ON01-2027
High School Diploma -
St. Benedicts Catholic School
Greater Sudbury, ON06-2022
Skills
- Complaint handling
- Processing mail
- Product and service sales
- Administrative support
- Filing systems
- Teamwork
Timeline
Service Clerk (SP02, SP04)
Canada Revenue Agency
02.2023 - Current
Customer Service Cashier
Canadian Tire
07.2020 - 02.2023
Associate's Degree - Business
Georgian College
High School Diploma -
St. Benedicts Catholic School
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