Kylie Rogers
Edmonton,Canada
Summary
Experienced assistant manager with a strong focus on customer service and building relationships. Skilled in delegating tasks, providing constructive feedback, and offering guidance in a positive and empowering manner. Proven track record of achieving results and thriving in fast-paced, dynamic environments. Possesses exceptional problem-solving abilities and maintains a positive attitude even under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Old Navy
07.2024 - Current
- Ownership of recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Analyzed departmental workloads to create balanced employee schedules, taking into account customer traffic and employee strengths while still meeting business objectives.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Managed a team of customer service representatives, providing support, guidance, and regular performance evaluations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Senior Lead
Old Navy
08.2021 - 07.2024
- Covered management duties and responsibilities as needed
- Participated in onboarding duties
- Supervised and mentored new team members to strengthen performance and job expertise
- Responded proactively and positively to rapid change
- Developed and managed relationships with customers to increase customer loyalty
- Resolved customer complaints and maintained a clean and tidy work space
Hair Stylist in Training
MC College
01.2021 - 08.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Educated customers on products to maximize benefits
Child Care
.
01.2017 - 01.2020
- Assisted with meal preparation and feeding to meet children's dietary needs
- Established positive relationships with parents to collaboratively promote child's wellbeing
- Provided developmentally appropriate activities for children
Education
Hairstyling diploma -
MC College
Edmonton, AB08.2021
Diploma -
Holy Trinity Catholic High School
Edmonton, AB06.2020
Skills
- Management
- Payroll
- Customer Service and Assistance
- Scheduling
- Recruiting and hiring
- Communication
- Conflict resolution
- Team building
- Money handling
- Staff training and development
Certification
First Aid & CPR/AED Level C, 10/01/25
Timeline
Assistant Manager
Old Navy
07.2024 - Current
Senior Lead
Old Navy
08.2021 - 07.2024
Hair Stylist in Training
MC College
01.2021 - 08.2021
Child Care
.
01.2017 - 01.2020
Diploma -
Holy Trinity Catholic High School
Hairstyling diploma -
MC College