Kylie Montanez
Watsonville
Summary
Proven in enhancing guest experiences at Jaliscos Restaurant, I excel in customer service and multitasking. Leveraged strong problem-solving and relationship-building skills to efficiently manage seating and reservations, significantly improving guest satisfaction. Expert in cleanliness and hygiene, ensuring a welcoming environment for all.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ulta
04.2025 - Current
- Assisted customers in selecting products, providing tailored recommendations based on preferences.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to create engaging visual displays that enhanced customer experience.
RESTAURANT HOSTESS
Jaliscos Restaurant
07.2024 - 11.2024
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Greeted guests and seated at tables or in waiting areas.
- Answered phone calls to take reservations and address guest questions and concerns.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Assisted in seating guests and managing the wait list.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
FAST FOOD WORKER
Jack In the Box
01.2023 - 03.2024
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Communicated with customers regarding orders, comments, and complaints.
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Performed daily opening and closing procedures for restaurant operations.
- Efficiently prepared food orders according to customer requests.
Education
Bachelor of Science - Nursing
Cabrillo College
Aptos, CA06.2025
Skills
- Customer service
- Cleanliness and hygiene
- Problem-solving
- Cash handling
- Coordinating tasks
- Relationship building
- Assertiveness
- Greeting guests
- Active learning
- Strong multitasking
- Scheduling
- Task prioritization
- Guest relations
- Item promotion
- Outgoing personality
- Promotional support
LANGUAGES
Spanish Fluent
Timeline
Sales Associate
Ulta
04.2025 - Current
RESTAURANT HOSTESS
Jaliscos Restaurant
07.2024 - 11.2024
FAST FOOD WORKER
Jack In the Box
01.2023 - 03.2024
Bachelor of Science - Nursing
Cabrillo College