Kylie Miller
Lake Forest
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Hendrix Restaurant & Bar
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Senior Childcare Leader
Saddleback Valley Unified School District
09.2020 - Current
- Collaborated with other staff members on developing curriculum themes that aligned with state standards while also catering to individual student interests.
- Demonstrated flexibility by adapting to changes in schedules or routines, ensuring a consistent level of quality care for all children.
- Provided after-school tutoring sessions for struggling students in need of additional academic support.
- Enhanced children's social skills by implementing group activities and encouraging peer interactions.
Restaurant Hostess
Hendrix Restaurant & Bar
03.2017 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Guest Services Associate
Petsmart PetHotel
01.2016 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
Education
Associate of Arts - Theatre Arts/ History
Irvine Valley College
Irvine, CA05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
Timeline
Server
Hendrix Restaurant & Bar
10.2023 - Current
Senior Childcare Leader
Saddleback Valley Unified School District
09.2020 - Current
Restaurant Hostess
Hendrix Restaurant & Bar
03.2017 - 10.2023
Guest Services Associate
Petsmart PetHotel
01.2016 - 11.2022
Associate of Arts - Theatre Arts/ History
Irvine Valley College
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