Kylie McNab
Nobleton,ON
Summary
Experienced Sales Administrator with a strong track record at Inter-Co Division 10 Inc., specializing in CRM systems, client relationship management, and sales operations support. Proven ability to streamline administrative processes, improve project tracking, and contribute to sales growth through efficient coordination and attention to detail. Adept at managing client accounts, preparing quotes, and facilitating communication between sales, estimating, and operations teams. Recognized for exceptional organizational skills, collaborative mindset, and adaptability in dynamic, fast-paced environments. Dedicated to delivering high-quality service and supporting strategic business objectives.
Overview
9
9
years of professional experience
Work History
Sales Administrator and Coordinator
Inter-Co Division 10 Inc
05.2024 - Current
- Manage RFQ intake and submission process using CRM software; review project plans and specifications to support accurate quoting.
- Provide administrative and sales support, including preparing bid packages, following up with clients, and assisting the Estimating team.
- Coordinate shipments, office operations, and vendor communications while maintaining a professional front-office presence.
- Handle project documentation such as contracts, change orders, payment certificates, LEED forms, insurance, and WSIB certificates.
- Ensure compliance with contract terms and facilitate smooth contract close-out processes.
- Assist with financial tasks including bank deposits and time-sensitive deliveries.
- Compile internal reports and correspondence to support sales and project tracking.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Managed over 200+ incoming calls and emails per day from clients.
Market Research and Development
Experiential Learning – Riipen Platform
02.2024 - 06.2024
- Collaborated with Shooting Star Press through Riipen, a platform connecting post-secondary students with employers for real-time, real-world projects embedded in coursework.
- Conducted industry-specific research and contributed to the development of marketing strategies and operational solutions tailored to B2B publishing workflows.
- Analyzed business operations and proposed workflow optimizations to improve efficiency and client engagement.
- Developed and implemented new product strategies and marketing to enhance market segment.
- Gained 40+ hours of applied learning experience through this experiential education opportunity.
- Part of Riipen’s broader mission to facilitate meaningful connections between over 272,000+ learners and 44,000+ employers, contributing to over 18.4M hours of applied learning globally allowing me to strengthened intellectual and interpersonal skills
Front of House Supervisor
Station Creek Golf Club
05.2023 - 10.2023
- Delivered high-quality service in banquet and restaurant settings while adhering to operational, safety, and cleanliness standards.
- Utilized point-of-sale (POS) systems to accurately process orders, manage billing, and support smooth service flow.
- Coordinated with kitchen and management teams to ensure seamless event execution and guest satisfaction.
- Assisted with inventory checks, receiving deliveries, and verifying invoice accuracy.
- Maintained a professional demeanor and flexible schedule, including evenings, weekends, and holidays.
Restaurant Hostess
State and Main
08.2022 - 05.2023
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Guest Services and Sales Manager
SOAR Management
05.2016 - 09.2021
- Led day-to-day operations for waterfront programming and guest services at luxury resorts, overseeing recreational activities, rentals, and staff coordination.
- Managed a team of up to 14 employees, including scheduling, task delegation, and accountability for performance and payroll documentation.
- Administered daily financial reporting, tracked revenue through POS systems and Interac machines, and prepared bi-weekly financial summaries.
- Maintained accurate rental documentation, guest waivers, and safety briefings to ensure compliance with resort standards and guest well-being.
- Responded to guest inquiries via phone and email using Microsoft Office and Google Suite tools, ensuring a high level of communication and service.
- Acted as a liaison between guests and resort departments, ensuring seamless experiences aligned with service expectations and resort goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor of Arts - Political Science, Business Management Minor
Wilfrid Laurier University
Waterloo01-2025
Skills
- Sales Support & Operations
- CRM Systems (Zoho)
- Client Relationship Management
- Market Research & Analysis
- Account Coordination
- Sales Presentations & Materials
Timeline
Sales Administrator and Coordinator
Inter-Co Division 10 Inc
05.2024 - Current
Market Research and Development
Experiential Learning – Riipen Platform
02.2024 - 06.2024
Front of House Supervisor
Station Creek Golf Club
05.2023 - 10.2023
Restaurant Hostess
State and Main
08.2022 - 05.2023
Guest Services and Sales Manager
SOAR Management
05.2016 - 09.2021
Bachelor of Arts - Political Science, Business Management Minor
Wilfrid Laurier University
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