Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie McLean

Glencoe

Summary

Dynamic and results driven sales professional with deep expertise across retail and design environments. Highly organized, detail oriented and strategic with a proven ability to identify customer needs and convert them into high value sales opportunities. Known for building strong trust based client relationships and consistently exceeding sales targets through consultative selling and value driven solutions. Proactive and enthusiastic with exceptional communication skills, digital fluency and a confident persuasive presence. Adept at prioritizing complex tasks, leading cross functional collaboration and delivering results under pressure.

Overview

9
9
years of professional experience

Work History

Kitchen Designer - Sales + Project Advisor

Watford Home Hardware
10.2017 - Current
  • Establish and maintain strong client relationships, acting as the primary point of contact for issue resolution, scope discussions, and change order negotiations
  • Oversee and control project budgets, track cost performance, forecast variances, and implement corrective actions to protect margins
  • Manage risk proactively by identifying exposures, developing mitigation strategies, and adjusting project execution plans in real time
  • Material Curation: Select high-quality materials and finishes that align with both the aesthetic and functional goals of each project.
  • Oversee the presentation, merchandising and cleanliness standards of the design showroom.
  • Prepare detailed and accurate cost estimates for a variety of construction projects, including commercial, industrial, and residential developments.
  • Collaborate with architects, engineers, subcontractors, and clients to ensure all project requirements are clearly understood and reflected in the estimates.
  • Consistently exceeded sales targets by identifying opportunities to upsell and cross-sell value-added materials to supply-only and full-service kitchen and bath clients, enhancing overall project value and customer satisfaction
  • Designed floor plans, elevations, and 3D perspective views using 2020 Design software

Social Media Specialist

Watford Home Hardware Building Centre
10.2018 - 03.2023
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Sales Floor Associate

Watford Home Hardware
05.2017 - 09.2017
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.

Store Receiver

Watford Home Hardware
09.2016 - 05.2017
  • Compared shipment contents with paperwork and POS systems to support inventory accuracy and records management.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Maintained work areas in organized, safe and clean manner.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Utilized correct and safe operating procedures when using equipment such as pallet jacks to load, unload and move materials.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Education

Kitchen Design Academy
02.2020

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Teneo Results- Sales Training
Watford, ON
08.2019

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Canada's Paint Expert
Newbury, ON
10.2011

Skills

  • Uphold strong values, ethics, best practices
  • Effective collaborator
  • Initiative-driven
  • Optimistic outlook
  • Innovative thinking
  • Systematic workflow coordination
  • Trustworthy and accountable
  • Project execution capabilities
  • Fostering positive engagement
  • Digital marketing strategy
  • Advanced project negotiations
  • Solution-focused mindset
  • Client-focused sales
  • Consultative and relationship selling
  • Skilled in retail product presentation
  • Design consultation
  • Architectural plan comprehension
  • Construction project documentation
  • Material analysis proficiency
  • Clear and concise specification development
  • Effective written communication
  • Effective document organization
  • Proposal writing expertise
  • Effective task prioritization
  • Strategic planning
  • Client engagement
  • Prioritization of deadlines
  • Analytical problem-solving
  • Effective resource management
  • Visual communication design
  • Content strategy development
  • Experienced with Adobe Creative Suite tools
  • Effective cross-team communication skills
  • Process optimization

Timeline

Social Media Specialist

Watford Home Hardware Building Centre
10.2018 - 03.2023

Kitchen Designer - Sales + Project Advisor

Watford Home Hardware
10.2017 - Current

Sales Floor Associate

Watford Home Hardware
05.2017 - 09.2017

Store Receiver

Watford Home Hardware
09.2016 - 05.2017

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Teneo Results- Sales Training

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Canada's Paint Expert

Kitchen Design Academy

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