Kylie mccarty
Alpine
Summary
Proactive and customer-focused, I excel in fast-paced environments, evident from my time at Viejas Casino. Skilled in espresso machine operation (hard skill) and known for exceptional time management (soft skill), I consistently enhance guest experiences by promoting a positive atmosphere and efficiently managing beverage preparation tasks. My collaborative spirit and hospitality service expertise contribute to team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Viejas Casino
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Sever
Eastbound Bar & Grill
10.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Donato's
02.2019 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Applied Business -
Grossmont College
El Cajon, CA06-2022
High School Diploma -
Granite Hills High School
1719 E Madison Ave, El Cajon, Ca, 9201906-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Safe food handling practices
- Beverage preparation
- Safe food handling
- Espresso machine operation
- Hospitality service expertise
Timeline
Barista
Viejas Casino
04.2024 - Current
Sever
Eastbound Bar & Grill
10.2021 - 04.2024
Hostess
Donato's
02.2019 - 09.2021
Associate of Applied Business -
Grossmont College
High School Diploma -
Granite Hills High School
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