Kylie Kettle
Spruce Grove,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Bartender
El Taco Loco
08.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Early Childhood Educator
Spruce Grove Daycare LTD
02.2022 - 08.2022
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted sensory development by providing access to different textures.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Created safe and nurturing learning environment for preschoolers.
Customer Service Manager
Walmart
10.2021 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Server
El Taco Loco
11.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
The Cheesecake Cafe
07.2020 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bakery Clerk
Sobeys
02.2020 - 05.2020
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Inspected goods to establish accurate pricing and labeling.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Server
The Grape And Olive
11.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Early Childhood Educator
Bright Horizons
02.2023 - 07.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted sensory development by providing access to different textures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
Education
Diploma -
Spruce Grove Composite High School Outreach
Spruce Grove, AB06.2021
Skills
- Individualized Support
- Developmental Needs
- Behavioral Modeling
- Remedial Program Design
Certification
• pro- serve
• early childhood education level 1
•CPR/AED certification
Timeline
Early Childhood Educator
Bright Horizons
02.2023 - 07.2023
Server
The Grape And Olive
11.2022 - 02.2023
Server/ Bartender
El Taco Loco
08.2022 - 11.2022
Early Childhood Educator
Spruce Grove Daycare LTD
02.2022 - 08.2022
Server
El Taco Loco
11.2021 - 01.2022
Customer Service Manager
Walmart
10.2021 - 03.2022
Hostess
The Cheesecake Cafe
07.2020 - 11.2020
Bakery Clerk
Sobeys
02.2020 - 05.2020
Diploma -
Spruce Grove Composite High School Outreach
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