Kylie Hranac
Susanville
Summary
- Dynamic and adaptable individual known for strong multitasking and problem-solving abilities. Successfully managed customer interactions and operational tasks, ensuring a seamless experience for patrons while maintaining high standards of cleanliness and service.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Material Handler position. Ready to help team achieve company goals.
- Detail-oriented team player with experience in fast-paced environments, specializing in customer service and inventory management. Committed to enhancing customer experiences and promoting safety, while ensuring compliance with health and safety regulations.
- Highly motivated employee with an aim for achieving higher company satisfaction and efficiency with material processing and handling
Overview
3
3
years of professional experience
Work History
Movie Theater Employee
Oak Creek Cinemas
Susanville, CA
02.2025 - Current
- Elevated customer satisfaction ratings through exceptional service delivery efforts
- Fostered a productive work environment by implementing comprehensive housekeeping practices
- Streamlined inventory management, resulting in consistent supply audits and restocking
- Contributed to employee development by actively participating in new hire training.
- Provided exceptional customer service during high-volume ticket sales and concessions.
- Operated cash registers accurately, ensuring efficient transactions for patrons.
- Has managed over 100 customers daily on average during busy months
- Assisted patrons with seating arrangements and answered inquiries about movie schedules.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Monitored film screenings to ensure compliance with safety regulations and equipment functionality.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
Food Service Worker
Frosty Mill
Susanville, CA
03.2025 - 12.2025
- Prepared and served food items according to established health and safety guidelines.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to ensure timely service during peak hours.
- Cultivated a professional environment to enhance customer satisfaction and foster positive relationships.
- Identified and executed tasks to optimize workflow during less busy hours.
- Trained new staff on proper food handling techniques and equipment usage.
- Monitored food quality and presentation standards to meet customer expectations.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction with services provided.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Has managed over 17 orders at one time during rush hours
Courtesy Clerk
Albertsons Companies
Susanville, CA
06.2023 - 08.2024
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of store aisles, ensuring compliance with safety standards.
- Processed customer transactions accurately using point-of-sale systems, contributing to operational efficiency.
- Restocked shelves regularly, optimizing inventory levels and improving product availability for customers.
- Delivered outstanding customer service while upholding the highest levels of professionalism.
- Facilitated store opening and ensured readiness for customer service operations.
- Fulfilled full-time shift responsibilities to maintain workflow efficiency and service quality.
- Collaborated with team members to execute promotional displays, increasing customer engagement with featured products.
- Supported front-end operations by managing bagging processes during peak hours, enhancing checkout efficiency for customers.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Has successfully helped a large majority of customers during the weekly friday sales rush
- Helped the store increase sales through helping the customers find what they were looking for or an adequate alternative
Education
High School Diploma -
Mt. Lassen Charter
Susanville, CA05-2023
Skills
- Strong work ethic
- Excellent customer service
- Cleanliness maintenance
- Health codes compliance
- Performance improvement
- Customer queries and response
- Loss prevention training
- Equipment inspection
- Inventory oversight
- Teamwork and collaboration
- Attention to detail
- Analytical thinking
- Continuous improvement
- Product knowledge
Timeline
Food Service Worker
Frosty Mill
03.2025 - 12.2025
Movie Theater Employee
Oak Creek Cinemas
02.2025 - Current
Courtesy Clerk
Albertsons Companies
06.2023 - 08.2024
High School Diploma -
Mt. Lassen Charter