Kylie Franklin
Regina,SK
Summary
To find employment in a challenging and interesting environment. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
5
5
years of professional experience
Work History
Dispatcher
Club Towing
02.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
Cashier
Canadian Tire
11.2019 - 01.2020
- Cash handling, customer service, packing and scanning merchandise, and assisting customers in item location.
Kennel Technician
VIP Pet Care
01.2019 - 09.2019
- Feeding, grooming, walking kennel animals
- Customer service, comforting pet owners and their pets.
Education
Completed Grade 11 - Currently online Grade 12 -
Winston Knoll Collegiate
Skills
- Quick to learn
- Good oral communication
- Valid Drivers License
- Closing tickets
- Customer Relations
- Prioritizing calls
- Active Listening
- Problem-solving aptitude
- Customer Service
- Teamwork and Collaboration
- Reliability
- Effective Communications
- Cash handling skills
- Customer service experience
- Food and beverage handling
- Can communicate in both French and English
Volunteer Experience
- City of Regina (I love Regina day), Assist in the set up at Mosaic stadium, distributing food, handing out giveaways, supervise children on rented equipment and general clean up., 08/2017, 08/2018
- City of Regina (The Mayor run/walk), Set up and tear down, handing out food and water to participants, give directions and clean up., 09/2017
References
available upon request
Languages
English
Full Professional
French
Professional Working
Timeline
Dispatcher
Club Towing
02.2020 - Current
Cashier
Canadian Tire
11.2019 - 01.2020
Kennel Technician
VIP Pet Care
01.2019 - 09.2019
Completed Grade 11 - Currently online Grade 12 -
Winston Knoll Collegiate
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