Kylie Etcheson
Santa Cruz
Summary
Motivated and detail-oriented, Business Management and Economics major. As a full-time student and part-time server I’ve proven my ability to time manage and thrive in fast-paced environments, through customer service where I provided exceptional service, teamwork, and communication skills. Dedicated to continuous learning/professional development and seeking to hone these skills through hands-on experience in the business field.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden-Darden
12.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Junior Server/Hostess
Clayton's Bistro & Bakery
07.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Surf Camp Instructor
Ocean Beach Surf and Skate
06.2021 - 08.2022
- Implemented effective time management strategies to ensure efficient use of resources during sessions.
- Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
- Collaborated with fellow instructors to create diverse, inclusive programming for all participants.
- Communicated with parents, staff and teachers regarding children or program issues.
- Adapted lesson plans to accommodate individual camper needs, ensuring a personalized learning experience.
- Ensured camper safety by vigilantly supervising activities and adhering to established protocols.
Retail Worker
Ocean Beach Surf And Skate
05.2021 - 08.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
Gymnastics Instructor
Toby Wells YMCA
04.2021 - 08.2022
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Education
Bachelor of Arts - Business Management And Economics
UC Santa Cruz
Santa Cruz06-2026
High School Diploma -
San Diego High School
San Diego, CA06.2022
Skills
- Strong work ethic
- Customer Needs Assessments
- Strong Communication and Interpersonal Skills
- Conflict Resolution
- Team Cooperation
- Adaptable and Flexible
- Detailed Instruction
- Warm and Friendly
Languages
German
Professional Working
Timeline
Server
Olive Garden-Darden
12.2023 - Current
Junior Server/Hostess
Clayton's Bistro & Bakery
07.2023 - 09.2023
Surf Camp Instructor
Ocean Beach Surf and Skate
06.2021 - 08.2022
Retail Worker
Ocean Beach Surf And Skate
05.2021 - 08.2022
Gymnastics Instructor
Toby Wells YMCA
04.2021 - 08.2022
Bachelor of Arts - Business Management And Economics
UC Santa Cruz
High School Diploma -
San Diego High School
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