KYLIE EMSLAND

• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Mentored junior agents, sharing industry insights and best practices for success in the field.
• Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
• Streamlined administrative tasks, improving overall office efficiency and productivity.
• Fostered team-oriented environment that encouraged collaboration and shared success among agents.

Emsland & Associates Insurance Services Ltd was purchased by Westland Insurance Group in 2023 and I maintained the same job position after the acquisition.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
• Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.