Kylie Douglas
Summary
Insightful and collaborative professional with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Sales Returns Advisor
Miller's Auto Recycling Ltd.
11.2022 - Current
- Act as a liaison between management and team members to ensure efficient completion of the returns process in its entirety
- Verify the accuracy and quality of 60+ incoming automotive part returns daily
- Identify and investigate errors by utilizing multiple systems and communicating with the sales team
- Analyze returns inventory to determine next steps: Restock, Inspection, Recycle or Return to Vendor
- Meticulously document multiple systems while maintaining accurate records management (Powerlink, EZ Suite, Quickbooks, Excel, Microsoft Teams) allowing visibility across all departments, including but not limited to Accounts Payable and Accounts Receivable
- Process customer return credits via charge accounts/cheque/credit card
- Initiate and issue invoices to the customer via email or mail
- Communicate with vendors to obtain return merchandise authorization and execute the return of purchase orders via fleet, runner or courier routes
- Respond to incoming requests to return merchandise, provide authorization and schedule fleet pickup
- Delegate tasks and organize the efficient movement of parts throughout departments and yard
- Create work orders for quality control to complete packaging and prepare documentation for logistics to schedule routing and shipping
- Ensure timelines, policies and procedures are followed throughout the company and amongst business partners
Shipper/Receiver
Miller's Auto Recycling Ltd.
11.2021 - 11.2022
- Processed sales and returns orders while maintaining company quality and efficiency standards
- Identified and designated incoming return orders and prioritized sorting and processing based on the appropriate designation and organizational needs
- Organized and packaged all outbound shipments and coordinated their departure and delivery via various truck routes
- Prepared and coordinated outbound shipments
Customer Service Representative
The Beer Store
05.2020 - Current
- Provide expert customer service and product knowledge
- Responsible for the assurance of patron's legal compliance of Ontario beer sales regulations
- Coordinate inventory controls, inbound and outbound shipping and receiving for brewer orders
- Facilitate the opening and closing of the store, including beginning and end-of-day cash controls
Census Enumerator
Statistics Canada
05.2021 - 07.2021
- Hand delivered Census place cards to dwellings in designated areas of my community
- Conducted in-person and telephone interviews with respondents to obtain household data to ensure accurate completion of Census questionnaires
Cleaning Specialist
Two Chicks & A Mop
01.2017 - 12.2021
- Facilitated the cleanliness of residential, commercial, vacation, and short-term rentals
- Generated new business and coordinated the cleaning of multiple properties per day while fine-tuning services to each client's individual needs and expectations
Retail Store Manager
Rogers Communications
11.2005 - 08.2018
- Responsible for the development and management of up to 20 team members at any time across multiple store locations, frequently exceeding performance quotas
- Facilitated company diversity and inclusion initiatives to maintain a diverse and capable team consistent with organization values and targets
- Coordinated daily and weekly KPI reports including financial operations, inventories, cash flows and beginning/end-of-day reporting
- With a focus on retention, provided expert customer service in person and resolved customer complaints, in accordance with company policies and procedures
Education
Certificate - Human Resources Management
York University School of Continuing Studies
Toronto, ON07.2025
General Arts Diploma - Police Foundations
Niagara College
Welland, ON06.2005
Law & Security Diploma - Customs & Immigration
Niagara College
Welland, ON04.2004
High School Diploma -
St.Catharines Collegiate
St. Catharines, ON06.2000
Skills
- 10 years experience in retail management with an emphasis on developing and retaining a high performing sales team, regularly exceeding performance quotas
- 10 years accountability for risk management and financial results, identifying and maximizing driving opportunities for the implementation and execution of corporate strategies
- 10 years responsibility in the design and implementation of retail store scheduling
- 10 years editing and processing staff timesheets and payroll in various software programs
- 15 years familiarity coordinating multi-system invoicing, reporting, inventory management, and records maintenance
- 15 years collaborating in client-oriented environments with extensive experience responding to telephone, email and in-person inquiries and complaints
- 20 years multitasking experience with proven ability to learn and adapt quickly to technology, including mobile devices and computer systems
- Experience working with a high level of confidentiality
- Planned and organized charity fundraising food drives and shopping events with small business vendors
- Dedicated team player and lifelong competitive athlete
Timeline
Sales Returns Advisor
Miller's Auto Recycling Ltd.
11.2022 - Current
Shipper/Receiver
Miller's Auto Recycling Ltd.
11.2021 - 11.2022
Census Enumerator
Statistics Canada
05.2021 - 07.2021
Customer Service Representative
The Beer Store
05.2020 - Current
Cleaning Specialist
Two Chicks & A Mop
01.2017 - 12.2021
Retail Store Manager
Rogers Communications
11.2005 - 08.2018
Certificate - Human Resources Management
York University School of Continuing Studies
General Arts Diploma - Police Foundations
Niagara College
Law & Security Diploma - Customs & Immigration
Niagara College
High School Diploma -
St.Catharines Collegiate
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