Kylie Anderson
Van Nuys
Summary
Dynamic and dedicated professional with extensive guest service experience at Universal Studios. Proven ability to enhance guest satisfaction through effective crowd control and safety monitoring. Skilled in educating guests on ride requirements while ensuring compliance with safety regulations. Committed to creating memorable experiences while maintaining a clean and safe environment.
Overview
14
14
years of professional experience
Work History
Ride Operator
Universal Studios
Universal City, CA
03.2012 - Current
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Monitored passengers and ride operations and enforced safety regulations.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
Show Controller
Universal Studios
Universal CA
04.2025 - 05.2025
Answered guests questions regarding Fanfest.
Helped with crowd control during Fanfest
Education
Bachelor of Science - English
Cal State Northridge
Skills
Guest service experience
monitor guests to ensure a safe experience on the ride with the rules and restrictions
cleaning the ride
Timeline
Show Controller
Universal Studios
04.2025 - 05.2025
Ride Operator
Universal Studios
03.2012 - Current
Bachelor of Science - English
Cal State Northridge