Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kylie Amey

Calgary

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Store Manager

SoftMoc
04.2019 - 04.2025
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.

Assistant Store Manager

SoftMoc
07.2018 - 04.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries both in person and over the phone
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Sales Associate

The Body Shop, Store
04.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained store cleanliness standards.

Sales Associate

Sporting Life
09.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in opening Market mall location

Education

High School Diploma -

Sir Winston Churchill High School
06.2014

Skills

  • Team leadership
  • Store operations
  • Training and mentoring
  • Inventory control
  • Stock management
  • Talent recruitment
  • Store merchandising
  • Customer service
  • Data entry
  • Professional telephone demeanor
  • Scheduling

Languages

English
Native or Bilingual

Timeline

Store Manager

SoftMoc
04.2019 - 04.2025

Assistant Store Manager

SoftMoc
07.2018 - 04.2019

Sales Associate

The Body Shop, Store
04.2018 - 07.2018

Sales Associate

Sporting Life
09.2017 - 03.2018

High School Diploma -

Sir Winston Churchill High School
Kylie Amey