Kylie Adamo

• Ecosystems and Alliances Team - EY Canada
• Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
• Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
• Managed multiple assignments simultaneously and supporting multiple areas of our EY Canada Ecosystems and Alliances team.
• Strategic Programmatic Area of Focus within the team was to better understand, amplify and support coordination efforts around Priority Alliance Training.
• Developed educational materials and workshops on ecosystem topics, providing training and raising awareness around best practices.
• Initiated cross-functional meetings to address challenges proactively and identify areas for improvement in the alliance ecosystem.

• EY-Canada Microsoft Alliance
• Evaluated current tools and resources to ensure alignment with company goals and initiatives, recommending adjustments as needed.
• Optimized CRM usage by providing tailored training sessions and educating around best practices for tagging Microsoft to deals and how to capture other crucial Microsoft metrics.
• Increased sales productivity by developing and implementing comprehensive enablement programs for the sales team.
• Enhanced collaboration between sales and marketing departments, leading to more effective go-to-market strategies.
• Implemented best-practice sharing across the sales organization, promoting continuous learning culture.
• Contributed to team objectives in fast-paced environment.

• Team Lead & Associate Manager of Sales Operations within Microsoft Dynamics Practice. Supporting National Account Management and Business Development Team to allow their focus to remain on selling.
• Supported all sales processes prior to deal closure and including deal certification (fully executed contracts saved in contract repository).
• Involved in building and maintaining Sales Response Templates for our Business Unit. Working to streamline sales processes and to establish and document processes.
• Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
• Led a team of 7 professionals and maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.

• Facilitated bi-weekly pipeline reviews with the sales team and national sales leader to foster discussions, develop deal strategies, and provide insights into forecasting.
• Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
• Boosted sales efficiency by streamlining processes and implementing new strategies.
• Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
• Salesforce.com Super-user
• Helped implement CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
• Researched issues to obtain appropriate answers to customer inquiries.

North America Business Desk Manager

• Led a team of 6 representatives across Canada and the US, supporting sales and delivery teams in back-office operations and sales processes
• Managed requests using the ticketing system Manage Engine, ensuring timely resolution and adherence to SLAs
• Helped the support team route JIRA requests based on whitespace in schedules
• Used Microsoft Dynamics CRM regularly and was part of the UAT group involved in the launch
• Served as a central hub for administrative tasks, providing a one-stop shop for the business
• Provided backup support for sales teams during peak periods or staff shortages, ensuring seamless service continuity for clients
• Excelled in team leadership and cross-functional collaboration, fostering a positive and productive work environment

• Supported the Sales Team and Regional Sales Leader across Canada & the East Region of US
• Conducted regular reviews of the Pipeline and kept on top of data hygiene
• Acted as internal customer liaison for quotes, purchases, order status
• Implemented continuous improvement initiatives aimed at optimizing the overall effectiveness of the sales organization.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly
• Managed a $150,000 T&E budget for our Sales Region and for 9 consecutive quarters managed the team to be under budget.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders