Kyler Waitley
San Diego
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Character Performer
Disneyland Resort
Anaheim
10.2023 - Current
- Portrayed beloved characters, engaging guests in immersive experiences.
- Followed performance schedules, ensuring timely appearances and transitions.
- Maintained character costumes, ensuring cleanliness and presentation standards.
- Delivered exceptional guest service by fostering a welcoming atmosphere.
Shift Supervisor
Starbucks
San Diego
09.2019 - 01.2024
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored new baristas on company standards and customer service.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Addressed any issues that arose during the shift in a proactive manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Crew Member
AMC Theatres
San Diego
07.2021 - 11.2022
- Assisted guests with ticket purchases and provided movie information.
- Maintained cleanliness and organization in theaters and lobby areas.
- Operated point-of-sale systems for accurate transactions and customer service.
- Supported management in training new crew members on operational procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
SCPA
San Diego, CASkills
- customer service
- team leadership
- proactive problem solving
- Safety awareness
Timeline
Character Performer
Disneyland Resort
10.2023 - Current
Crew Member
AMC Theatres
07.2021 - 11.2022
Shift Supervisor
Starbucks
09.2019 - 01.2024
SCPA