Kyler Clark
Chino Hills
Summary
Professional with strong background in loan processing and proven ability to deliver results. Adept at navigating complex financial documents and ensuring compliance with regulatory requirements. Known for fostering team collaboration and adapting to changing needs. Possesses key skills including loan documentation, risk assessment, and customer service, with focus on efficiency and accuracy.
Overview
15
15
years of professional experience
Work History
Resolution Representative
CBIZ Insurance Services
Remote
01.2022 - Current
- Resolved complex client inquiries by analyzing policy details and providing tailored solutions.
- Collaborated with cross-functional teams to streamline claims processing workflows, enhancing efficiency.
- Monitored case resolutions to ensure compliance with industry regulations and internal standards.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Senior Loan Processor
Nationstar Mortgage / Mr. Cooper
01.2020 - 01.2022
- Achieved a 30-day average closing timeline with 80% approval rate.
- Reviewed and verified loan applications for accuracy and compliance with regulatory standards
- Collaborated with underwriters to resolve issues and expedite loan approvals
- Managed high-volume pipeline, ensuring timely communication with clients and stakeholders
- Analyzed client credit histories to assess risk and determine loan eligibility
Underwriting Analyst
The Federal Savings Bank
01.2020 - 01.2020
- Developed comprehensive reports to communicate findings and recommendations to senior management.
- Collaborated with cross-functional teams to streamline underwriting processes and enhance efficiency.
- Analyzed risk factors and underwriting guidelines to assess loan applications.
Senior Account Manager / Production Analyst
LoanDepot
01.2017 - 01.2020
- Led cross-functional teams to enhance client onboarding processes, improving overall customer satisfaction.
- Developed and executed strategic account plans to align services with client goals and objectives.
- Implemented CRM tools to streamline account management processes, increasing efficiency in tracking interactions.
Bulk Fuel Specialist, Sergeant
United States Marine Corps
San Diego, CA
01.2011 - 01.2019
- Managed bulk fuel distribution operations ensuring compliance with safety regulations.
- Coordinated logistics for fuel supply, optimizing delivery schedules and minimizing downtime.
- Oversaw refueling procedures utilizing advanced fueling equipment and systems.
- Led training programs for junior personnel on fuel management protocols and safety practices.
Education
B.S. - Accounting
DeVry University
05-2027
High School Diploma -
Moreno Valley High School
01-2010
Skills
- Loan Processing (FHA, VA, Conventional)
- Income & Asset Analysis
- Appraisal & Title Coordination
- Encompass
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
- Strong attention to detail
- Clear communication
Websites
Languages
Spanish
Limited Working
Timeline
Resolution Representative
CBIZ Insurance Services
01.2022 - Current
Senior Loan Processor
Nationstar Mortgage / Mr. Cooper
01.2020 - 01.2022
Underwriting Analyst
The Federal Savings Bank
01.2020 - 01.2020
Senior Account Manager / Production Analyst
LoanDepot
01.2017 - 01.2020
Bulk Fuel Specialist, Sergeant
United States Marine Corps
01.2011 - 01.2019
B.S. - Accounting
DeVry University
High School Diploma -
Moreno Valley High School