Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kyle Maritoni Arcilla

Summary

Meticulous Dispatch Supervisor with 8-year customer service background monitoring daily on performance and coordinating activities. Detail-oriented collaborator skillful in successfully solving issues and distributing concierge assignments. Recognized as team player with well-honed leadership and critical thinking skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

ALLWAYS Operated By Plaza Premium Lounge
09.2021 - Current
  • Meeting and assisting VIP such as celebrities, diplomats, politician at Toronto Pearson Airport
  • Processed invoices and payments for bookings.
  • Hired, managed and trained staff, established and monitored goals, conducted performance reviews.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored flow of paperwork and directed information from booker and travel agents.
  • Utilized customer feedback to improve customer service.
  • Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Generated day to day report and month end reports
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Exam Invigilator

IDP Education
06.2022 - Current
  • Efficiently distributed necessary materials before each exam session, allowing students ample time to prepare themselves mentally for the test ahead.
  • Collected completed exams promptly at the end of each session, ensuring secure storage until grading could take place.
  • Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
  • Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
  • Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
  • Managed time effectively during exams, enabling students to complete their tests without interruption or stress.

Valuation Specialist

FNF Canada
04.2019 - 01.2022
  • Enhanced valuation accuracy by conducting thorough research and analysis on market trends, comparable properties, and financial data.
  • Maintained up-to-date knowledge on industry trends, regulations, and best practices to ensure accurate and compliant valuations.
  • Developed a reputation for excellence in client service by consistently delivering high-quality valuation reports that exceeded client expectations.
  • Managed a diverse portfolio of assignments with competing deadlines while maintaining superior quality control standards.
  • Evaluated complex properties using multiple approaches, including cost, income capitalization, sales comparison, and discounted cash flow analyses.
  • Collaborated with clients to gather necessary information and address any concerns, ensuring accurate and timely valuations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Senior Guest Service Officer

Plaza Premium Lounge
09.2016 - 09.2021
  • Completed check-ins and directed passengers to lounge and facilities.
  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Inputted daily occupancy, lounge rate and revenue into property management system for updated recordkeeping and accounting.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Education

Diploma - Flight Service Specialization

Seneca College of Applied Arts And Technology
Markham, ON
10.2018

Skills

  • Punctuality
  • Work Planning and Prioritization
  • Task Prioritization and Multitasking Abilities
  • People Management
  • Clerical Support
  • Report Writing

Languages

English
Full Professional
Tagalog
Native or Bilingual

Certification

  • Possess a Blue Restricted Area Identification Card (RAIC)
  • Certified Guest Service Professional, American Hotel and Lodging

Timeline

Exam Invigilator

IDP Education
06.2022 - Current

Dispatch Supervisor

ALLWAYS Operated By Plaza Premium Lounge
09.2021 - Current

Valuation Specialist

FNF Canada
04.2019 - 01.2022

Senior Guest Service Officer

Plaza Premium Lounge
09.2016 - 09.2021

Diploma - Flight Service Specialization

Seneca College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Kyle Maritoni Arcilla