Kyle Maritoni Arcilla
Summary
Meticulous Dispatch Supervisor with 8-year customer service background monitoring daily on performance and coordinating activities. Detail-oriented collaborator skillful in successfully solving issues and distributing concierge assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
ALLWAYS Operated By Plaza Premium Lounge
TORONTO PEARSON INTERNATIONAL AIRPORT
09.2021 - Current
- Meeting and assisting VIP such as celebrities, diplomats, politician at Toronto Pearson Airport
- Processed invoices and payments for bookings.
- Hired, managed and trained staff, established and monitored goals, conducted performance reviews.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored flow of paperwork and directed information from booker and travel agents.
- Utilized customer feedback to improve customer service.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Generated day to day report and month end reports
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Exam Invigilator
IDP Education
Toronto, ON
06.2022 - Current
- Efficiently distributed necessary materials before each exam session, allowing students ample time to prepare themselves mentally for the test ahead.
- Collected completed exams promptly at the end of each session, ensuring secure storage until grading could take place.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
Valuation Specialist
FNF Canada
Mississauga, ON
04.2019 - 01.2022
- Enhanced valuation accuracy by conducting thorough research and analysis on market trends, comparable properties, and financial data.
- Maintained up-to-date knowledge on industry trends, regulations, and best practices to ensure accurate and compliant valuations.
- Developed a reputation for excellence in client service by consistently delivering high-quality valuation reports that exceeded client expectations.
- Managed a diverse portfolio of assignments with competing deadlines while maintaining superior quality control standards.
- Evaluated complex properties using multiple approaches, including cost, income capitalization, sales comparison, and discounted cash flow analyses.
- Collaborated with clients to gather necessary information and address any concerns, ensuring accurate and timely valuations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Senior Guest Service Officer
Plaza Premium Lounge
TORONTO PEARSON INTERNATIONAL AIRPORT
09.2016 - 09.2021
- Completed check-ins and directed passengers to lounge and facilities.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Inputted daily occupancy, lounge rate and revenue into property management system for updated recordkeeping and accounting.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Education
Diploma - Flight Service Specialization
Seneca College of Applied Arts And Technology
Markham, ON10.2018
Skills
- Punctuality
- Work Planning and Prioritization
- Task Prioritization and Multitasking Abilities
- People Management
- Clerical Support
- Report Writing
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- Possess a Blue Restricted Area Identification Card (RAIC)
- Certified Guest Service Professional, American Hotel and Lodging
Timeline
Exam Invigilator
IDP Education
06.2022 - Current
Dispatch Supervisor
ALLWAYS Operated By Plaza Premium Lounge
09.2021 - Current
Valuation Specialist
FNF Canada
04.2019 - 01.2022
Senior Guest Service Officer
Plaza Premium Lounge
09.2016 - 09.2021
Diploma - Flight Service Specialization
Seneca College of Applied Arts And Technology