Kyleigh Williams
North Bay,ON
Summary
Responsible retail professional with excellent service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Twiggs Coffee Roasters
North Bay, ON
08.2023 - Current
- Greeted customers and took orders for complex coffee drinks, food items, and other beverages with accuracy & proficiency.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors & deep cleaned regularly.
- Monitored inventory levels of supplies and restocked constantly.
- Maintained calm demeanor during high-volume periods. (including drive-thru)
Sales Associate
The Home Depot
North Bay, ON
04.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
Fook Truck Worker
Tj's Snack Shack
North Bay, ON
06.2022 - 08.2022
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
Sales Associate
Mountain Warehose
North Bay, ON
05.2022 - 08.2022
- Increased purchase amounts by cross-selling with similar products.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Waitress/Hostess
Lorraine's Restaurant
Sturgeon Falls, ON
02.2021 - 08.2021
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Social Service Worker
Canadore College of Applied Arts And Technology
North Bay, ON2024
Skills
- Teamwork and Collaboration
- POS System Operation
- Friendly and Outgoing
- Customer- and Service-Oriented
- Verbal and Written Communication
- Reliable and Responsible
- Upselling Techniques
Certification
- Smart Serve - February 2021
- Workplace Violence & Safety - April 2020
- WHIMIS - February 2020
- MOL - February 2020
References
Available upon request.
Timeline
Barista
Twiggs Coffee Roasters
08.2023 - Current
Sales Associate
The Home Depot
04.2023 - Current
Fook Truck Worker
Tj's Snack Shack
06.2022 - 08.2022
Sales Associate
Mountain Warehose
05.2022 - 08.2022
Waitress/Hostess
Lorraine's Restaurant
02.2021 - 08.2021
Social Service Worker
Canadore College of Applied Arts And Technology
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