Kyleigh Madrid
Santa Ana,CA
Summary
Professional with strong background in providing exceptional service and support in Member-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representatives III
SchoolsFirst FCU
Tustin
01.2021 - Current
- Deliver exceptional Member service by developing strong relationships and assisting with financial needs such as account management, loan processing and funding, trust account setup, and IRA transactions, while helping Members identify financial solutions aligned with their goals.
- Lead the Team Engagement Committee by organizing employee engagement initiatives, coordinating team-building events, planning birthday and milestone celebrations, and promoting a positive and collaborative workplace culture.
Hair Stylist Assistant
Studio Thirty Three Salon
Huntington Beach
01.2019 - 01.2021
- Assisted hairstylists with daily salon operations, including preparing clients, maintaining cleanliness, scheduling appointments, and providing excellent customer service.
- Supported daily salon operations by assisting stylists, managing client appointments, handling cash and card transactions, maintaining financial records.
Crew Member
Ruby’s Shake Shack
Newport Beach
01.2016 - 01.2019
- Demonstrated strong communication, multitasking, and problem-solving skills while serving guests, handling payments, and maintaining a clean and organized dining area.
- Collaborated with team members to ensure efficient restaurant operations, timely service, and a positive guest experience during high-volume shifts.
Education
Cosmetology -
Golden West College
Huntington Beach, CA2019
High School Diploma -
Fountain Valley High School
Fountain Valley, CA2017
Skills
- Positivity
- Consistency
- Developer
- Restorative
- Inclusive team builder
Certification
5 Behavors certified
Timeline
Member Service Representatives III
SchoolsFirst FCU
01.2021 - Current
Hair Stylist Assistant
Studio Thirty Three Salon
01.2019 - 01.2021
Crew Member
Ruby’s Shake Shack
01.2016 - 01.2019
Cosmetology -
Golden West College
High School Diploma -
Fountain Valley High School