Kyleigh Madill
Oakland
Summary
These roles have given me outstanding leadership, multitasking, and customer service abilities in hectic, high-pressure settings. Whether it's overseeing shifts at Starbucks, handling every aspect of service in a family-run restaurant, or providing knowledgeable support at Home Depot, I've always gone above and beyond. I take initiative, adjust fast, and do my best while balancing several tasks with caution and consideration. My background indicates that I'm not simply a diligent worker but also a trustworthy team player who completes tasks correctly.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
The Home Depot Inc
Union City, CA
07.2023 - 02.2026
- As a Home Depot customer service associate, it is my responsibility to serve customers across the store in a courteous, informed, and effective manner. My responsibilities include finding products, responding to consumer questions, giving guidance on home renovation projects, and making sure that customers have a pleasant shopping experience. In addition to processing transactions at the register and handling returns, I also assist in keeping departments neat and well-organized. As a customer service representative, I am knowledgeable on store regulations, aware about products, and dedicated to providing exceptional customer service that satisfies the requirements of both professional contractors and DIY customers.
Starbucks Supervisor
Starbuck's Coffee
Hayward, CA
01.2020 - 02.2023
- In order to assist daily store operations and guarantee a great customer experience, a Starbucks supervisor plays a crucial leadership role. By supervising shifts, leading barista crews, and ensuring compliance with corporate standards for cleanliness, customer service, and product quality, I support the coffee shop manager. I have responsibility for control of cash management, opening and closing processes, and responding to customer escalations or issues. I also support store goals for performance and sales, keep an eye on inventory levels, and assist in training new partners. I have strong problem-solving and communication abilities, as well as the ability to inspire and guide a group in a fast-paced setting.
Waitstaff Manager
Chinese Garden
Yuba City, CA
01.2017 - 02.2022
- Besides serving tables, I handled the work of a whole staff as a waitress in a small, family-run restaurant. I served as a host, busser, food runner, to-go order receiver, and at times even filled in as a dishwasher in addition to serving customers. I guaranteed that the eating area operated efficiently from opening to closing by cleaning and organizing it. I handled every task with care and efficiency, whether it was managing the front of the house and kitchen, managing an influx of guests, or taking phone orders. I became the backbone of the business in a setting with little staff, doing whatever it took to keep everything running well and guarantee that every visitor had a wonderful day.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA06.2029
Skills
- Tools of research
- Study of statistics
- Management for crises
- Assessment of behavior
- Customer support
- Cooperation among the team
Accomplishments
- Honor Roll Student! I repeatedly earned Honor Roll awards for my strong academic record and commitment to my studies, maintaining a 3.6 GPA. As well as volunteering in research groups at my college. I also volunteer at a Crisis Center.
Affiliations
- DIY & Home Projects! I love to use my creativity to make improvements to my home, whether it's minor fixes or artistic redesigning.
Timeline
Customer Service Supervisor
The Home Depot Inc
07.2023 - 02.2026
Starbucks Supervisor
Starbuck's Coffee
01.2020 - 02.2023
Waitstaff Manager
Chinese Garden
01.2017 - 02.2022
Bachelor of Arts - Psychology
San Francisco State University
Education and Training
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