Kyleigh Hennigar
Upper Brookside,Canada
Summary
Experienced hostess/server looking for a second job within the hosting and serving industry to accompany current serving position. Available all evenings after 3pm and two days a week for any time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Smitty's Family Restaurant
03.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Entrepreneur
Henni Co. Candles
01.2022 - Current
- Owner/Operator
- Hand making natural soy candles
- Marketing and selling products
- Participating in local vendor fairs
- Donating to local auctions/fundraisers
- Managing expenses, sales, time, orders, etc.
Housekeeper
Shangri-La Cottages
04.2021 - 01.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Hants North Rural High School
Kennetcook, NS06.2021
Skills
- Customer Service
- Guest Engagement
- Food Running
- Phone Etiquette
- Beverage Preparation
- Cleaning and sanitation
- Upselling
- Interactive communication skills
- Patience and Empathy
- Staff Training
- Reliable and Trustworthy
- Team Collaboration
- Active Listening and Communication
- Conflict and Complaint Resolution
Certification
WHMIS certificate, completed September 2023
Timeline
Hostess/Server
Smitty's Family Restaurant
03.2023 - Current
Entrepreneur
Henni Co. Candles
01.2022 - Current
Housekeeper
Shangri-La Cottages
04.2021 - 01.2023
High School Diploma -
Hants North Rural High School
WHMIS certificate, completed September 2023
Similar Profiles
Simranjot KaurSimranjot Kaur
Server Supervisor at Smitty's Family RestaurantServer Supervisor at Smitty's Family Restaurant
Gurleen KaurGurleen Kaur
Server at Smitty's Family Restaurant,west LethbridgeServer at Smitty's Family Restaurant,west Lethbridge
Taylor TimlickTaylor Timlick
Server at Smitty's Family RestaurantServer at Smitty's Family Restaurant