Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Hill

Sherwood Park,AB

Summary

With a proven track record within the telecommunications industry, I excel in fiber optic building, maintenance and network troubleshooting ensuring high-quality telecommunication services and support. My leadership, communication and problem-solving abilities have consistently provided network reliability and customer satisfaction. Skilled in all aspects of the telecommunication industry, I look forward to providing excellence and continuous improvement while building my skillset as a telecommunications professional.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Fibre Optic Technician

AARDE Underground INC.
06.2023 - Current
  • Network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Providing exceptional customer service through clear communication of project status, timelines, and expectations.
  • OTDR troubleshooting and equipment testing to identify and correct problems end-to-end and network-wide.
  • Commitment to safety by adhering to all installation, maintenance, and repair work.
  • Effective and efficient communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
  • Reducing system downtime and enhancing network reliability with proactive troubleshooting, timely repair of fiber optic infrastructure, and rigorous quality assurance testing.
  • Installing and maintaining fiber optic systems to ensure high-speed internet access for residential and business customers.
  • Facilitating network upgrades by integrating new fiber optic technology with existing infrastructure.
  • Conducting precise optical measurements and adjustments to optimize network performance.
  • Locating and repairing line faults to maintain existing network without causing signal failure interruptions.
  • Troubleshooting cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Reading blueprints and schematics to properly place infrastructure.
  • Ensuring compliance with industry standards and safety regulations during fiber optic installations and maintenance activities.

Fibre Optic Installer

Polar Communications
09.2019 - 06.2023
  • Installation and testing of fibre optic cables for Residential and Business customers.
  • Fusion splicing, termination, and testing of fiber optic cables.
  • Working closely with other technicians, engineers, and managers to ensure completion of fibre optic installation and testing.
  • Problem-solving and adapting to challenges during project execution, minimizing delays and maintaining overall project success.
  • Responding to service requests during and after hours while providing high-quality technical support.
  • Conducted site surveys to customer's infrastructure.
  • Delivered comprehensive training to junior technicians on fiber optic technology principles and best practices.
  • Improved customer satisfaction by providing detailed technical support and guidance on fiber optic system usage.
  • Troubleshooting issues regarding underground fibre optic cables and conduit.
  • Worked closely with underground directional drillers and trenchers to ensure proper fibre optic cable placement.

Coaxial Cable and Fibre Optic Technician

Shaw Cablesystems
05.2007 - 04.2019
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers while maintaining industry safety standards.
  • Improved customer experience by efficiently troubleshooting and resolving cable-related issues.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
  • Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
  • Coordinated with contractors and other technicians to ensure efficient teamwork on complex projects.
  • Assisted clients in understanding their cable system functionality, increasing overall user satisfaction levels.
  • Optimized cable routing layouts for improved signal quality and minimized interference issues.
  • Collaborated with team members to complete large-scale projects efficiently.
  • Demonstrated adaptability by quickly learning and applying new technologies and methods.
  • Reduced downtime with prompt and efficient fault diagnosis and repair of residential and commercial networks.
  • Achieved notable customer commendations for professionalism and quick resolution of technical issues.
  • Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service.
  • Responded to service requests during and after business hours. Worked on-call rotating schedule.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.
  • Locating and maintenance of underground fibre optic and coaxial cable systems.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
  • Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and ensuring overall project success.
  • Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
  • Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks.
  • Maintained strong professional relationships with customers by consistently delivering high-quality telecommunication services.
  • Empowered team productivity, leading collaborative efforts to tackle complex fiber optic installation and repair challenges.
  • Responded to outages and performed troubleshooting to repair and maintain fibre optic cable system.

Lab Assistant II

DynaLIFE Medical Labs
07.2001 - 05.2007
  • Managed specimen sample handling including receiving, documenting and storing of biological samples using a digital database.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Ensured accurate test results with proper use of lab equipment and adherence to provincial protocols.
  • Demonstrated flexibility by working and adapting to change in a fast-paced and ever-changing environment.
  • Conducted group tours and project presentations. Worked closely with team leads and pathologists on special projects.
  • Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
  • Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
  • Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
  • Maintained safe, tidy and organized laboratory environment, and ensured laboratory equipment was in optimal condition for accurate test results.
  • Prepared solutions for testing and quality control using approved laboratory procedures and instrumentation.
  • Recorded and analyzed data, and maintained documentation on tests performed in lab. Interpreted laboratory results to provide technical advice to scientists.

Education

Installer Course

Jones NCTI Technologies
01-2010

High School Diploma -

Morinville Community High School
Morinville, AB
06-2000

Skills

  • OTDR operation
  • Fusion splicing
  • Fiber optic terminations
  • Fiber optic routing
  • Optical power measurement
  • Optical network design
  • FTTx deployment
  • Broadband networks
  • Wavelength division multiplexing
  • Cable installation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Safety procedures
  • Technical troubleshooting
  • Analytical thinking
  • Professionalism
  • Continuous improvement

Certification

  • Occupational First Aid Level C and CPR (Expiry 12/2027)
  • Class 5 Driver's License
  • Fall Protection - Energy Safety Canada (Expiry 06/2026)
  • Confined Space Entry/Monitor Level II with Rescue - AT Safety Training (Expiry 06/2026)
  • WHIMS (last acquired 06/2023)

Timeline

Fibre Optic Technician

AARDE Underground INC.
06.2023 - Current

Fibre Optic Installer

Polar Communications
09.2019 - 06.2023

Coaxial Cable and Fibre Optic Technician

Shaw Cablesystems
05.2007 - 04.2019

Lab Assistant II

DynaLIFE Medical Labs
07.2001 - 05.2007

Installer Course

Jones NCTI Technologies

High School Diploma -

Morinville Community High School

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