Kylee Gray
Uxbridge,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Food/ Beverage Coordinator
Hilton Garden Inn Toronto
09.2023 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Sales Associate
Madison Green House
06.2023 - 09.2023
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Scheduled appointments with potential clients to discuss wedding plans.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
Wedding Sales and Event Coordinator
The Briars Resort & Spa
05.2023 - 06.2023
- Was let go due to lack of company funds
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Organized, coordinated and deployed weddings while focusing on delivering superior customer service.
Front Desk Associate
Best Western Plus Cobourg Inn & Convention Center
11.2021 - 04.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Managed administrative logistics of events planning, event booking.
- Night Audit experience
- Oversaw entire hotel after 5pm
Pet Care Associate
Paulmac's Pets
05.2020 - 11.2021
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Modified or help others modify pet behavior with proven, safe strategies.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Print Associate
Staples
03.2019 - 01.2020
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
Supervisor
Tim Horton's
03.2015 - 01.2019
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Diploma - Hotel And Restaurant Management
Durham College
Whitby, ON04.2023
Diploma - Event Management
Durham Collage
Whitby, ON04.2021
High School Diploma -
Uxbridge Secondary School
Uxbridge, ON06.2018
Skills
- Staff Management
- Efficient Service
- Team Oriented
- MS Office
- Administrative Support
- Customer Care
- Business Correspondence
- Guest Satisfaction
- Resourceful multitasking
- Exceptional organization
- Goals and performance
- Event planning proficiency
- Hotel operations
Certification
- Hotel Business Acumen Certification
- Human trafficking certification
- Smart Serve
- Hootsuite certification
- Google Ad search certification
Timeline
Sales and Food/ Beverage Coordinator
Hilton Garden Inn Toronto
09.2023 - Current
Sales Associate
Madison Green House
06.2023 - 09.2023
Wedding Sales and Event Coordinator
The Briars Resort & Spa
05.2023 - 06.2023
Front Desk Associate
Best Western Plus Cobourg Inn & Convention Center
11.2021 - 04.2023
Pet Care Associate
Paulmac's Pets
05.2020 - 11.2021
Print Associate
Staples
03.2019 - 01.2020
Supervisor
Tim Horton's
03.2015 - 01.2019
Diploma - Hotel And Restaurant Management
Durham College
Diploma - Event Management
Durham Collage
High School Diploma -
Uxbridge Secondary School
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