Summary
Overview
Work History
Education
Skills
Timeline
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Kylee Perryman

Hawaiian Gardens

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

5
5
years of professional experience

Work History

Receptionist/ Office Manager

FDMF Enterprises
01.2025 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.

Elderly Caregiver

Carolyn Perryman
01.2024 - 12.2024
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Assisted clients with maintaining good personal hygiene.
  • Communicated effectively with family members on progress of client's health condition.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Office Manager/Front Desk Receptionist

Frank Farfan
02.2020 - 04.2022
  • Assisted in developing budgets for departmental expenses.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained confidential records relating to personnel matters.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Education

Some College (No Degree) - Psychology

El Camino College
Torrance, CA

High School Diploma -

Millikan High School
Long Beach, CA
06-2017

Skills

  • Outing coordination
  • Emotional companionship
  • Client documentation
  • Friendly and outgoing
  • Customer service
  • Record keeping
  • Verbal and written communication
  • Relationship building
  • Documentation and reporting
  • Telephone skills
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Document management
  • Professional demeanor
  • Office management
  • Bookkeeping
  • Basic accounting
  • Mail distribution
  • Office equipment operations
  • Meeting preparation
  • Staff management
  • Supply management
  • Spreadsheet tracking

Timeline

Receptionist/ Office Manager

FDMF Enterprises
01.2025 - 05.2025

Elderly Caregiver

Carolyn Perryman
01.2024 - 12.2024

Office Manager/Front Desk Receptionist

Frank Farfan
02.2020 - 04.2022

Some College (No Degree) - Psychology

El Camino College

High School Diploma -

Millikan High School

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