Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Dewaal

Qualicum Beach,BC

Summary

I have been working in a customer service position for 8 years now, as a cashier at one of my previous jobs, as well as a bookseller at my current job. I pride myself on my ability to provide great customer service and my ability to multitask. I’m confident in my ability to engage customers, relate to them through our mutual passion for reading, and show my broad understanding of literature.

Overview

9
9
years of professional experience

Work History

Family Caregiver

Grandfather
12.2024 - Current
  • Coordinated healthcare appointments for family members, ensuring timely access to necessary medical services.
  • Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.

Bookseller

Fireside Books
06.2022 - 12.2024
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Collaborated with coworkers to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Established strong relationships with customers to encourage repeat business.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Assisted customers with locating books and other materials in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
  • Researched and ordered new titles to maintain updated store selection.
  • Assisted in design and set-up of window displays, capturing interest of passersby.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Efficiently handled cash transactions and operated POS systems, ensuring accuracy in daily financial records and minimizing discrepancies.

Bookseller

Mulberry Bush Bookstore
08.2021 - 05.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Processed information and merchandise through POS register system.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Used Bookmanager to process special orders for customers.
  • Completed special orders for customers by phone, email, or through online ordering system.

Deli Clerk

Tomms Food Village
06.2016 - 08.2021
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Maintained proper signage and pricing information for displays, cases and counters.

Cashier

Tomms Food Village
06.2016 - 08.2021
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, and locate items.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma -

Kwalikum Secondary School
Qualicum Beach, BC
06.2016

Skills

POS Systems

  • Cash Register Operation
  • Refund Handling
  • Written and verbal communication
  • Customer Relations
  • Time management skills
  • Merchandise Recommendations
  • Locating Merchandise
  • Product Knowledge
  • Merchandising and Display
  • Bookmanager Experience
  • Book categorization
  • Store organization
  • Product recommendations
  • Creative thinking
  • Attention to detail

Timeline

Family Caregiver

Grandfather
12.2024 - Current

Bookseller

Fireside Books
06.2022 - 12.2024

Bookseller

Mulberry Bush Bookstore
08.2021 - 05.2022

Deli Clerk

Tomms Food Village
06.2016 - 08.2021

Cashier

Tomms Food Village
06.2016 - 08.2021

High School Diploma -

Kwalikum Secondary School

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Kylee Dewaal