- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Offering time and support to shelters for the homeless, women, and animals
- Going to the gym
- Watching Movies and TV Shows
Kylee Burke-Gorczynski
Mission Viejo
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Floor and Decor. Skilled in POS system operations and known for exceptional work ethic and integrity. Successfully balanced cash drawers and increased loyalty program memberships, demonstrating both hard and soft skills. Passionate about delivering excellence in every customer interaction.
Overview
4
4
years of professional experience
Work History
Cashier
Floor and Decor
11.2023 - 12.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Dog Walker/Pet Sitter
Ran My Own Business
05.2021 - 09.2023
- Monitored dog behavior and health, reporting any concerns to owners promptly.
- Used leashes and harnesses properly to ensure secure and safe walks.
- Provided fresh water and treats to dogs before and after walks.
- Walked dogs of various breeds, ensuring safety and comfort during outings.
- Cleaned after dogs and properly disposed of waste to keep the community clean and free of potential hazards.
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
Education
Associate of Science - Medical Technology/ Sonography
Saddleback College
Mission Viejo, CA05-2026
GED -
GED
Mission Viejo, CA05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Money handling
- Written and verbal communication
- Order taking
- Product restocking
- Issue resolution
- POS system operations
- Refunds and exchanges
- Product knowledge
- Guest inquiries
- ID verification
- Inventory control
Accomplishments
- Trained and mentored many employees.
- Going above and beyond before the store opens
- having a smile on my face when customers come into the store
- asking questions I want to make sure I'm doing things correctly
- helping out customers and employees
Interests
Timeline
Cashier
Floor and Decor
11.2023 - 12.2024
Dog Walker/Pet Sitter
Ran My Own Business
05.2021 - 09.2023
Associate of Science - Medical Technology/ Sonography
Saddleback College
GED -
GED
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