Kylee Brannon
Fresno
Summary
Dynamic and detail-oriented professional with extensive experience at Sierra Lock and Glass, excelling in client relations and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and efficient front desk management. Skilled in multi-line phone operation and payment collection, ensuring seamless operations and a positive visitor experience.
Overview
15
15
years of professional experience
Work History
Receptionist Administrator
Sierra Lock and Glass
02.2017 - 09.2025
- Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
- Coordinated appointment scheduling, ensuring efficient time management for all technicians.
- Processed payments for purchases and invoice payments.
- Managed the online accounts for individual costumers.
- Emailed customers invoice and job estimate information.
- Utilized multi-line phone systems to handle incoming calls and relay messages promptly to relevant personnel.
Sales Associate
Target
09.2010 - 03.2013
- Assisted customers with products purchases, informed guest on product information and location, and provided excellent shopping experience for all guests.
- Maintained organized merchandise displays to attract customer attention and facilitate sales.
- Trained new employees, assisted at the guest service department, and trained in the pharmacy department.
Education
Associate of Arts - Business
Madera Community College
Madera, CA06-2009
Skills
- Cashier/customer service experience
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
Timeline
Receptionist Administrator
Sierra Lock and Glass
02.2017 - 09.2025
Sales Associate
Target
09.2010 - 03.2013
Associate of Arts - Business
Madera Community College