Kyle Briant Espiritu
Calgary,AB
Summary
Dynamic and motivated 25-year-old professional. Equipped with a solid educational background, I am enthusiastic about contributing my skills and fresh perspective to a dynamic workplace. Known for my work ethic, my eagerness to adapt and learn new skills. I am eager to take on new challenges and to further develop my skillset. As a proactive and adaptable individual, I am ready to make a meaningful impact and thrive in a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Sales Agent
Westjet
Calais, AB
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Bilingual Customer Service/Application Analyst/Technical Specialist
Neo Financial Institution
Calgary
11.2023 - Current
- Effectively address and resolve customer concerns and discrepancies, demonstrating strong problem-solving skills
- Escalate complex issues to the appropriate channels for resolution.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
Line/Prep Cook/FOH/Barista
Bro's To Go/Morning Brunch Co
Calgary, AB
01.2023 - 01.2024
- Proficiently prepare and execute a diverse range of dishes according to the restaurant's menu specifications, ensuring consistency and high-quality presentation
- Proactively engage with patrons to address any concerns and ensure a positive dining experience
- Fostering a collaborative and positive team environment.
Cleaner/Part Owner/Stock Associate
K2 Services
Calgary, AB
01.2013 - 01.2016
- Execute thorough cleaning and sanitization of all areas within the store, including restrooms, break rooms, and retail spaces
- Implement and maintain rigorous cleaning schedules to ensure a consistently pristine environment.
Education
High School Diploma -
Ecole La Rose Sauvage- École Francophone
CalgaryBachelor of Arts -
Mount Royal University
Calgary06.2025
Skills
- Customer Support
- Application Integration
- Business process improvement
- Application Analysis
- Complex Problem-Solving
- End-user support
- Customer Education
- Technical Documentation
Work Reference
Available Upon Request
Volunteer Experience
- Inn for the Cold volunteering program, 110 11 Ave SE #106, Calgary, AB, T2G 0X5, Dinner service, 01/2009, 02/2020
- Big brother/Big Sister mentorship program
References
- Dr. Jan Storek, MD, PhD, University of Calgary (403) 618-3637
- Tadesse Kene-Pharmacist & Owner of Zinoha Pharmacy, (403-238-2250)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative/Sales Agent
Westjet
05.2024 - Current
Bilingual Customer Service/Application Analyst/Technical Specialist
Neo Financial Institution
11.2023 - Current
Line/Prep Cook/FOH/Barista
Bro's To Go/Morning Brunch Co
01.2023 - 01.2024
Cleaner/Part Owner/Stock Associate
K2 Services
01.2013 - 01.2016
High School Diploma -
Ecole La Rose Sauvage- École Francophone
Bachelor of Arts -
Mount Royal University