Kylea Archer
Victoria,BC
Summary
Motivated and results-driven professional with 6+ years of experience in leadership, customer service, and operations management. Expert at leading teams to deliver exceptional service and streamline operations in fast-paced environments. Leverages strong communication, organizational, and decision-making skills to enhance team performance and exceed business objectives. Skilled at multitasking, maintaining high performance standards, and creating a positive team culture to enhance the customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
04.2021 - Current
- Handle cash management, inventory, and place/receive orders
- Open and close the store, ensuring security and operational readiness
- Collaborated with management to implement new processes, improving team performance
- Lead daily operations and manage a team in a high-volume store to deliver excellent service
Store Manager
Orange Julius
12.2019 - 04.2021
- Managed scheduling, labor allocation, and operations to optimize store performance
- Led hiring, training, and staff development, ensuring high team competence
- Designed and launched an extended drink menu, increasing sales and customer satisfaction
- Introduced team contests to boost morale and foster a collaborative environment
- Conducted performance reviews and provided feedback for continuous improvement
Supervisor
Dairy Queen
07.2016 - 04.2021
- Ensured compliance with health and safety standards by maintaining clean production areas.
- Managed daily operations, delegating tasks to ensure smooth workflow.
- Resolved customer complaints, ensuring high levels of customer satisfaction.
- Took orders, processed payments, and prepared meals as a full-service provider.
Education
Camosun College
Victoria, BCJustice Institute of British Columbia
Victoria, BCSkills
- Exceptional Communication & Interpersonal Skills
- Time Management & Prioritization
- Ability to Preform Under Pressure
- Leadership
- Organizational Skills
- Strategic Decision Making
Certification
- Emergency Medical Responder
- Emergency First Aid & CPR/ADE Level C
- Foodsafe Level 1
References
- Don McCormick, Operation Manager, Dairy Queen, 1 (604) 551-6174
- Anthea Willis, Area Manager, Dairy Queen, 1 (250) 213-2810
Timeline
Supervisor
Starbucks
04.2021 - Current
Store Manager
Orange Julius
12.2019 - 04.2021
Supervisor
Dairy Queen
07.2016 - 04.2021
Camosun College
Justice Institute of British Columbia
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