Kyle Wright
Parkland County,AB
Summary
Experienced with venue operations, event planning, and staff management. Utilizes strong organizational and communication skills to ensure seamless event execution. Track record of enhancing guest satisfaction and operational efficiency through proactive problem-solving and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Venue Manager
Australian Venue Company
11.2022 - 01.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Organized and supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created, trained, and executed Cocktail Masterclass
Bar Manager
Barbacoa
02.2020 - 11.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
Lead Budtender
Lucid
10.2019 - 09.2022
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Participated in community outreach events representing the dispensary positively within local communities.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
General Manager
The Beerhunter Bar and Grill
01.2016 - 07.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Floor Manager, Resident DJ, Bartender
Old Cinema Nightclub
07.2009 - 01.2016
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Extensive use of multiple computer programs that included lights and DJ programs.
Education
MBA - Management
Australian Institute of Business
Edmonton, AB09-2026
No Degree - Acting For Film And Television
Toronto Film School
Toronto, ON08-2019
Skills
- Writing and verbal communication
- Team leadership
- Relationship building
- Event promotion
- Client engagement strategies
- Vendor management
- Vendor relations
- Event organization expertise
- Presentations and public speaking
- Event crowd management
- Staff management
- Menu planning
Languages
English
Native or Bilingual
French
Limited Working
Cree
Native or Bilingual
Certification
Pro Serve certificate for Alberta
Pro Tect security certificate for Alberta
Smart Serve certificate for Ontario
SIRS certificate for Saskatchewan
Serving It Right certificate for British Columbia
LCQ management certificate for New Zealand
MAST certificate for Seattle, WA
Class 12 Mixologist Permit
Awards
EDP Best Mixologist Award - 2022, 2023
Edify Best Cocktail Award - 2021
New York Spirited Speed Bartending - 2019
Timeline
Venue Manager
Australian Venue Company
11.2022 - 01.2024
Bar Manager
Barbacoa
02.2020 - 11.2022
Lead Budtender
Lucid
10.2019 - 09.2022
General Manager
The Beerhunter Bar and Grill
01.2016 - 07.2017
Floor Manager, Resident DJ, Bartender
Old Cinema Nightclub
07.2009 - 01.2016
MBA - Management
Australian Institute of Business
No Degree - Acting For Film And Television
Toronto Film School
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