Kyle E. Wilfong
Kawartha Lakes Ontario,Canada
Summary
Highly skilled in analytical thinking, effective communication, and collaborative teamwork. Track record of seamlessly adapting to new environments. Enthusiastic about contributing to team success and continually enhancing professional skills. Positive attitude and strong commitment to continuous learning and growth. Dedicated to making a valuable impact in any organization.
Overview
16
16
years of professional experience
Work History
Mobile DJ
Kawartha Audio
09.2024 - Current
- Participated in community events and fundraisers and professionally represented the business.
- Worked with clients to determine requirements for each party or event.
- Installed, operated and maintained audio and video equipment at venues.
- Managed schedule, contracts and payments for busy roster of bookings.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
- Ran visual effects to supplement audio equipment output.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Lead Human Resources Specialist
Kewley Security
01.2022 - 10.2024
- Designed comprehensive onboarding and retention strategies, significantly improving employee satisfaction and retention rates
- Acted as a trusted advisor on job site issues, inclusion, and company policy, ensuring compliance and enhancing workplace culture
- Managed complex employee relations tasks, including write-ups, terminations, and employment verifications, while serving as an active member of the Health and Safety Board
- Utilized a range of HRM systems such as Destiny, Celayix, ADP, Trak Tik, and Connect Teams to streamline HR processes and data management
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
Head of Training, Sales Department
Nordia Inc
01.2016 - 01.2019
- Oversaw the onboarding, training, and retention strategies.
- Created dynamic PowerPoints and training materials for sales teams, leading to improved performance and engagement.
- Prepared project presentations and reports to assist senior staff.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Account Manager
Bell Canada
01.2014 - 01.2017
- Designed and executed effective call-flow and sales tactics, driving significant upgrades from copper to fiber lines.
- Conducted detailed analysis of engagement statistics to optimize consumer sales lists and strategies.
- Achieved top 10% nationwide sales performance, demonstrating exceptional sales and client management skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Associate
Virgin Mobile
01.2011 - 01.2014
- Managed point-of-sale systems, ensuring accurate financial transactions and maintaining high standards of store cleanliness and visual appeal
- Delivered outstanding customer service, contributing to a positive shopping experience and repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Technical Support Supervisor
Aditya Birla Minacs
01.2009 - 01.2011
- Provided high-level technical support for Apple products, resolving complex issues and ensuring customer satisfaction
- Trained team members in effective customer communication and support techniques
- Recognized for exceptional customer service as part of a team that earned the JD Power Award
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Advanced Human Resources Management -
Fleming College
01.2022
Advanced Marketing Diploma - undefined
Fleming College
01.2021
General Business Diploma -
Fleming College
01-2020
Telecommunications Specialist Certificate - undefined
Niagara College
01.2009
Skills
- Customer service
- Communication skills
- Microsoft Office Suite
- Graphic design
- Event management
- Public speaking
- Internal communications
- Retention strategies
- Onboarding and orientation
- Recruitment and selection
- Training development
- Presentations
Awards
- Small Business of the Year 2024 Nominee - CanadianSME National Business Awards 09/01/25
- Fleming College Honour Roll, 05/01/21
- Fleming College $5 Business Challenge Group Winner, 05/01/20
- Top 10% in Sales for Bell Canada Nationwide, 05/01/17
- New York Independent Music Video Awards - Alternative Genres Award, 05/01/13
- JD Power Award, 05/01/10
- McDonald’s Employee Recognition, 05/01/04
Languages
English
Native or Bilingual
French
Elementary
Timeline
Mobile DJ
Kawartha Audio
09.2024 - Current
Lead Human Resources Specialist
Kewley Security
01.2022 - 10.2024
Head of Training, Sales Department
Nordia Inc
01.2016 - 01.2019
Account Manager
Bell Canada
01.2014 - 01.2017
Sales Associate
Virgin Mobile
01.2011 - 01.2014
Technical Support Supervisor
Aditya Birla Minacs
01.2009 - 01.2011
Advanced Marketing Diploma - undefined
Fleming College
Telecommunications Specialist Certificate - undefined
Niagara College
Advanced Human Resources Management -
Fleming College
General Business Diploma -
Fleming College
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