Kyle Wilding

• Responsible for all administrative duties
• Manage Dentist, Specialist and Hygiene schedules
• Recruit, on board and train new team members
• Manage patient scheduling and flow
• Balance and close POS system daily
• Manage Orthodontic payment plans
• Treatment plan and communicate treatment with patients.
• Liaise between other dental and specialty offices, regarding treatment coordination
• Communicate with dental insurance companies
• Assist in sterilizing and sanitizing ops rooms between patients
• Assist in consultations for Invisalign and Botox
• Maintain office documents/records, patient database and accounts receivable
• Manage office inventory
• Oversee office equipment and software (Abeldent, Dentrix, solutionreach)
• Assist in office marketing (instagram)

• Manage patient scheduling and flow

• Balance and close POS system daily

• Manage Orthodontic payment plans

• Treatment plan and communicate treatment with patients.

• Liaise between other dental and specialty offices, regarding treatment coordination

• Communicate with dental insurance companies

• Assist in sterilizing and sanitizing ops rooms between patients

• Oversee office equipment and software (Abeldent, Dentrix, solutionreach

• Oversee daily operations of 6 SmileShop locations within Eastern Ontario.
• Ensure each SmileShop adheres to operational standards, clinical protocols, and company policies.
• Monitor performance metrics and KPIs (e.g., scan conversion rates, customer satisfaction, aligner sales).
• Recruit, hire, train, and retain high-performing Smile Guides and shop managers.
• Develop and execute area-level plans that align with company-wide initiatives and sales targets.
• Support the launch of new SmileShop locations and pop up bus clinics within Canada.
• Collaborate with regional and corporate leadership to pilot new initiatives and technologies.
• Conduct regular coaching, performance reviews, and training sessions to maintain service and clinical excellence.
• Ensure consistency in delivering high-quality digital scans and exceptional customer experiences.
• Identify and address operational gaps or issues in real time.
• Analyze customer feedback and implement improvements to enhance satisfaction and brand loyalty.
• Ensure compliance with HIPAA and SmileDirectClub privacy and customer care standards.
• Develop and execute area-level plans that align with company-wide initiatives and sales targets.
• Collaborate with regional and corporate leadership to pilot new initiatives and technologies.

• Open and close the SmileShop
• Responsible for all team members
• Responsible for all SmileShop KPI's
• Ensure all team members are consistently performing an exceptional 5-star experience
• Analyze all SmileShop/District Looker reports daily/weekly
• Responsible for all SmileShop operations
• Ensure all team members are up to date on weekly Memo's and Journey scripts
• Preparing and adjusting SmileShop schedules based on business needs/trends
• In charge of training, coaching and developing team members
• Responsible for recruiting top talent for open positions within SmileShop
• Conducting interviews for new SmileShops/Shoppers Drug Mart and Walmart expansion within Canada
• Onboarding/training new SmileShop Leaders
• Supported 4 new SmileShop openings (London, Quebec City, Halifax, St. Catharine's)
• Supported our International expansion into the United Kingdom
• Remotely supported 4 SmileShops (Markham, Mississauga, King-West, Montreal Robert-Bourassa)
• Participate in weekly company conference calls and video review calls
• Lead weekly District and Rally conference calls
• Participate in weekly touch bases with District Manager
• Conduct weekly Sync's with a strong focus on S-M-A-R-T goals for all team members
• Participating in company tests (Impression kit quality, WIFI platform and Canadian marketing)

• Oversee the performance and operations of 3 regular price and 2 liquidation retail stores
• Ensure consistent brand representation, customer service, and operational standards across all stores.
• Drive sales targets and profitability for all stores within the area.
• Analyze sales trends and KPIs (conversion rates,shoe care, average transaction) to grow retail sales
• Recruit store managers and support their development through coaching and performance reviews.
• Develop and manage area budgets, including labor costs, marketing spend, and operational expenses
• Ensure all stores are properly staffed to meet business needs and maintain customer service standards.
• Ensure exceptional customer service standards are maintained across all locations.
• Promote and enforce the company's fashion-forward image and visual merchandising guidelines.
• Monitor customer feedback and resolve escalated concerns efficiently
• Ensure compliance with company policies, operational procedures, health and safety regulations, and loss prevention practices.
• Conduct regular store visits and audits to assess operations, inventory accuracy, and visual merchandising.
• Oversee inventory control, shrinkage prevention, and stock replenishment strategies.
• Support execution of in-store marketing campaigns, promotions, and seasonal launches

• Open and close the store
• Responsible for all employees on the sales floor
• Responsible for driving store sales
• Developing sales workshops to increase store and employee sales
• Responsible for price changes and markdowns
• Responsible for accurate stock reception, store transfers, customer orders and seasonal recall
• Analyzing store reports daily to increase sales
• Responsible for holding a healthy inventory level, and preventing shrink
• In charge of training and demonstrating the companies STAY GOLD customer service model
• Responsible for surpassing stores conversion, productivity, average sale, and shoe care goals
• Educating all employees on product knowledge and sales objectives
• Responsible for coaching employees on hourly, daily, weekly, and quarterly individual and store sales
• Preparing and adjusting store schedules based on business needs
• Responsible for always providing a safe and healthy working environment
• Recruiting top talent for immediate or future needs of the company, by conducting open houses
• Training and developing all employees to be promotable
• Adhering to all credit and loss prevention policies and procedures
• Communicating best sellers and stock replenishment needs to distribution and buying departments
• In charge of running bi-weekly management conference calls to discuss business and sales objectives
• Responsible for all store visual merchandising for the Ottawa area via conference calls and store visits

• Oversee the performance and operations of 5 retail locations within Northern Ontario
• Responsible for consistent brand representation, customer service, and operational standards across all stores.
• Drive sales targets and profitability for all stores within the area.
• Report regularly to Regional Directors or Head Office on store performance, staff issues, and regional trends.
• Communicate company objectives, updates, and initiatives clearly to store teams.
• Analyze sales trends and KPIs (conversion rates, average transaction value, etc.) to identify growth opportunities.
• Review financial reports and take corrective action where needed to maintain profitability.
• Recruit, and mentor store managers and support their development through coaching and performance reviews.
• Ensure all stores are properly staffed to meet business needs and maintain customer service standards.
• Ensure exceptional customer service standards are maintained across all locations.
• Promote and enforce the company's fashion-forward image and visual merchandising guidelines.
• Conduct regular store visits and audits to assess operations, inventory accuracy, and visual merchandising.
• Oversee inventory control, shrinkage prevention, and stock replenishment strategies.

• Opened and closed the store
• Responsible for all employees while on the sales floor
• Responsible for driving overall store and department sales
• Developing and implementing action plans for increasing store sales
• Responsible for accurate and completed price changes and price markdowns
• Responsible for holding a healthy inventory level and preventing shrinkage
• Analyzing store and collection reports to improve results
• Responsible for making store conversion, productivity, and sales goals
• Following accurate merchandising directives via portal
• Responsible for relaying store sales and areas of improvement to supervisor
• Educating all employees and customers on current Product Knowledge
• Keeping all employees aware of store and department sales goals
• Motivating and assisting all employees with their personal sales goals
• Training and demonstrating GUEST Customer Service to all employees
• Ensuring company dress code is being followed by all employees
• Providing a safe and healthy work environment for all employees
• Participating in Head Office conference calls
• Strong skill of following and implementing the Back To Best scheduling system
• Preparing and adjusting of schedules based on business needs
• Ensuring all employees understand store's financial position on score card

• Opened and closed the store

• Responsible for all employees while on the sales floor

• Responsible for driving overall store and department sales

• Developing and implementing action plans for increasing store sales

• Analyzing store and collection reports to improve results • Responsible for making store conversion, productivity, and sales goals

• Educating all employees and customers on current Product Knowledge

• Keeping all employees aware of store and department sales goals

• Motivating and assisting all employees with their personal sales goals

• Training and demonstrating GUEST Customer Service to all employees