KYLE WEBB
Quesnel,BC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Accomplished Sales Manager offering 20 years of experience developing and maximizing automotive sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
24
24
years of professional experience
14
14
Certification
Work History
Finance and Sales Manager
Regency Chrysler
09.2019 - Current
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Streamlined financing procedures for faster approval and processing times.
- Developed strong relationships with lenders to secure favorable loan terms for customers.
- Improved dealership profitability by effectively managing and closing high-value deals.
- Conducted thorough evaluations of client credit history to determine the best financing options available.
- Monitored industry trends and competitor offerings to maintain a competitive edge in the auto finance market.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Continuously sought out opportunities for professional growth, attending industry conferences and workshops to stay current on trends in automotive finance.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Retail Sales Consultant
Regency Chrysler
05.2014 - 09.2019
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Service Manager
Regency Chrysler
06.2006 - 05.2014
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
Welding Fabricator
Pinnacle Pellet
01.2003 - 09.2004
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Increased production efficiency by maintaining and repairing welding equipment regularly.
- Reduced material waste by accurately measuring and cutting materials for each project.
- Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
Light Equipment Operator
Webbs Crane LTD
01.2000 - 01.2003
- Operated light equipment such as skid steer loaders, mini excavators, and compactors for successful project completion.
- Reduced downtime by performing regular maintenance checks on light equipment and reporting any issues promptly.
- Collaborated with supervisors to understand project requirements and ensured accurate execution of tasks.
- Completed daily inspections of light equipment, identifying potential hazards or mechanical issues before they escalated.
- Transported construction materials to designated locations using appropriate machinery, expediting project progress.
- Demonstrated versatility in operating various types of light equipment to meet changing project demands effectively.
- Ensured proper storage of light equipment after use, extending their lifespan and reducing repair costs over time.
- Assisted in emergency situations, utilizing light equipment as needed to support rescue or recovery efforts.
- Operated range of heavy equipment on regular basis with advanced skill.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Graded earth and smoothed surfaces as part of projects or finish work.
Education
License Certificate - Selling Skills And Sales Operations
Joe Verdre
Richmond, BCCertificate - Professional Sales Training Program
Automotivaters Inc
Richmond, BCCertificate - Management, Financing, Sales, CRM
Canadian Training Resources
Richmond, BCCertificate - Independent Dealership Management
DealerSocket: Dealership Management Solutions
Richmond, BCCertificate - Data-Driven Sales Data-Driven Marketing Data-Drive
AutoAlert
Richmond, BCCertificate - Sales And Finance Expert
Stellantis
Quesnel, BCLicense Certificate - Certified Insurance Consultant License (Life & Hea
Co-operators
Quesnel, BCLicense Certificate - Certified Insurance Consultant License (Life & Hea
IA Financial Group
Quesnel, BC2021
Certificate - First Aid Level 3
BC First Aid
Quesnel, BC08.2015
Certificate - FCA Fiat Chrysler Automobiles
FCA Expert New Car Sales
Quesnel, BC05.2014
Certificate - Licenced , Automotive Sales
Vehicle Sales Authority
Richmond, BC01.2009
High School Diploma -
Quesnel Secondary School
Quesnel, BC06.2008
Skills
- Cash Flow Management
- Cost Control
- Sales Strategy Development
- Pricing Strategy
- Tax Compliance
- Sales Presentations
- Revenue Growth
- Account Management
- Profit Maximization
- Client Retention
- Inventory Management
- Contract Negotiation
- Credit Risk Assessment
Accomplishments
- Named "Manager of the Year" in [year].
- Supervised team of [Number] staff members.
Languages
English
Native or Bilingual
French
Elementary
Certification
- CPSP - Certified Professional Sales Person
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Finance and Sales Manager
Regency Chrysler
09.2019 - Current
Retail Sales Consultant
Regency Chrysler
05.2014 - 09.2019
Service Manager
Regency Chrysler
06.2006 - 05.2014
Welding Fabricator
Pinnacle Pellet
01.2003 - 09.2004
Light Equipment Operator
Webbs Crane LTD
01.2000 - 01.2003
License Certificate - Selling Skills And Sales Operations
Joe Verdre
Certificate - Professional Sales Training Program
Automotivaters Inc
Certificate - Management, Financing, Sales, CRM
Canadian Training Resources
Certificate - Independent Dealership Management
DealerSocket: Dealership Management Solutions
Certificate - Data-Driven Sales Data-Driven Marketing Data-Drive
AutoAlert
Certificate - Sales And Finance Expert
Stellantis
License Certificate - Certified Insurance Consultant License (Life & Hea
Co-operators
License Certificate - Certified Insurance Consultant License (Life & Hea
IA Financial Group
Certificate - First Aid Level 3
BC First Aid
Certificate - FCA Fiat Chrysler Automobiles
FCA Expert New Car Sales
Certificate - Licenced , Automotive Sales
Vehicle Sales Authority
High School Diploma -
Quesnel Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsPersonal development programsSoftware
Excel
Word
Office
Microsoft
Docusign
Interests
Human Resources
Outdoors
Sales
Management
Team leading